We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6187526
17 Mar 2026 Philip Williams (G INS) Management Limited Not upheldInsuranceDRN-6187526 The complaint Mr H complains that Philip Williams (G INS) Management Limited failed to transfer him within an insurance trust scheme from being a retired member to a staff member. What happened Mr H is a member of a representative body (that I’ll call ‘M’). M provides an in... (2 pages)View decision -
Decision Reference DRN-6014512
17 Mar 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6014512 The complaint Mr F complains that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance provided him with misleading information when he returned goods which were the subject of a finance agreement. What happened Mr F was supplied with goods from WEX Photo Video (W... (3 pages)View decision -
Decision Reference DRN-6078811
17 Mar 2026 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-6078811 The complaint Mr S has complained that Capital One (Europe) plc “Capital One” declined his claim for money back in relation to two payments taken by a car rental company from his Capital One credit card. What happened Mr S rented a vehicle from a supplier I’ll refer to as E... (3 pages)View decision -
Decision Reference DRN-6221926
17 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6221926 The complaint Mr L complains that Wise Payments Limited (‘Wise’) registered a Cifas marker against him without due cause. What happened The circumstances of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summa... (3 pages)View decision -
Decision Reference DRN-6160164
17 Mar 2026 U C B HOME LOANS CORPORATION LIMITED Not upheldMortgagesDRN-6160164 The complaint Mr S complains that U C B HOME LOANS CORPORATION LIMITED (“UCB”) is seeking to appoint a receiver to manage the Buy To Let (“BTL”) property he jointly owns. The mortgage has ended, but Mr S says the joint owner won’t cooperate with a sale. What happened Mr S is... (3 pages)View decision -
Decision Reference DRN-6173338
17 Mar 2026 Loans 2 Go Limited UpheldConsumer CreditDRN-6173338 The complaint Miss N complains that Loans 2 Go Limited (Loans2Go) irresponsibly provided her with a loan. What happened Loans2Go provided Miss N with a loan as follows: Date Loan amount Interest rate Period Monthly repayment September 2022 £500770%18 months £102.78 In sum... (3 pages)View decision -
Decision Reference DRN-6228088
17 Mar 2026 First Central Underwriting Limited UpheldInsuranceDRN-6228088 The complaint Mr T has complained that his motor insurer, First Central Underwriting Limited, tried to charge him an additional premium after it said he failed to disclose previous claims when taking out a policy with it. What happened In May 2025 Mr T took out a motor insu... (4 pages)View decision -
Decision Reference DRN-5965157
17 Mar 2026 U K Insurance Limited Not upheldInsuranceDRN-5965157 The complaint Mrs B complains U K Insurance Limited (UKI) misdiagnosed an issue with her boiler after she made a claim under her home emergency insurance policy. For clarity, any reference to UKI in this decision includes the actions of any agents working on its behalf. What... (2 pages)View decision -
Decision Reference DRN-6132896
17 Mar 2026 Lendable Ltd Not upheldConsumer CreditDRN-6132896 The complaint Mr H complains that Lendable Ltd ( “Lendable”) irresponsibly provided him with a loan for £1,000 which he couldn’t afford. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in disput... (3 pages)View decision -
Decision Reference DRN-5993119
17 Mar 2026 AXA Insurance UK Plc Not upheldInsuranceDRN-5993119 The complaint Mr J is complaining about AXA Insurance UK PLC (AXA) decision to accept liability following an accident he was involved in, under his motor insurance policy. What happened In September 2025, Mr J’s vehicle was involved in an accident. Mr J explained at the ti... (2 pages)View decision