We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-6090235
16 Mar 2026 ZILCH TECHNOLOGY LIMITED UpheldConsumer CreditDRN-6090235 The complaint Miss L complains that Zilch Technology Limited (Zilch) isn’t able to update the email address linked to her account. What happened In May 2025, Miss L complained to Zilch saying she repeatedly asked for the email address linked to her account to be updated with... (3 pages)View decision -
Decision Reference DRN-5998802
16 Mar 2026 Scottish Friendly Asset Managers Limited Not upheldInvestmentsDRN-5998802 The complaint The estate of Mr C are unhappy with the date used by Scottish Friendly Asset Managers Limited (‘SFAM’) to calculate the death benefit on an investment policy. What happened The late Mr C set up a Capital Investment Bond with Marine and General on 29 September ... (5 pages)View decision -
Decision Reference DRN-5306538
16 Mar 2026 Aspire Wealth Management Limited Not upheldInvestmentsDRN-5306538 The complaint Mrs S is represented, by ‘R’. R says Aspire Wealth Management Limited (‘Aspire’) gave her incomplete Inheritance Tax (‘IHT’) mitigation/investment advice in 2022, leading to the recommendation of an unsuitable provider’s product. Aspire disagrees. What happene... (5 pages)View decision -
Decision Reference DRN-6151330
16 Mar 2026 Acromas Insurance Company Limited Not upheldInsuranceDRN-6151330 The complaint Mr N has complained that Acromas Insurance Company Limited unfairly declined to pay a claim on his Parts and Garage Cover insurance policy. Mr N’s policy is branded in the name of the company that administers it. But Acromas is the policy underwriter so it is r... (2 pages)View decision -
Decision Reference DRN-6228490
16 Mar 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6228490 The complaint Mr W’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit... (8 pages)View decision -
Decision Reference DRN-6032294
16 Mar 2026 Trading 212 UK Limited Not upheldInvestmentsDRN-6032294 The complaint Mr M complains that Trading 212 UK Limited (‘T212’) cancelled the transfer of his investment to a new provider without his permission. He states that because of the cancellation, he wasn’t able to take advantage of a £1,000 joining bonus at the new firm he want... (6 pages)View decision -
Decision Reference DRN-6007375
16 Mar 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6007375 The complaint Mr F complains that Nationwide Building Society (‘Nationwide’) did not reimburse the funds he says he lost to several investments he now believes were scams. What happened In 2019 Mr F came across an opportunity that involved Contract for Difference (CFD) trad... (4 pages)View decision -
Decision Reference DRN-6226737
16 Mar 2026 Interactive Investor Services Limited UpheldInvestmentsDRN-6226737 The complaint Mrs H complains that Interactive Investor Services Limited (‘IISL’) delayed moving her investment ISA to them from her existing provider. Mrs H states that because of the delays, she’s lost out financially which she’d now like to be recompensed for. What happe... (7 pages)View decision -
Decision Reference DRN-6085573
16 Mar 2026 Fortegra Europe Insurance Company Ltd Not upheldInsuranceDRN-6085573 The complaint Mrs V complains that Fortegra Europe Insurance Company Ltd declined a claim she made under her furniture protection insurance policy. Fortegra is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Fort... (2 pages)View decision -
Decision Reference DRN-6039878
16 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6039878 The complaint Mr M complains Revolut Ltd (“Revolut”) restricted his account and returned funds to a third- party who raised a fraud report against him. Mr M says he had returned a payment by erroneously sending it in Euros for €30 instead of £30. Mr M is also complaining tha... (5 pages)View decision