We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-6188290
16 Mar 2026 Advantage Insurance Company Limited Not upheldInsuranceDRN-6188290 The complaint Mr H has complained about Advantage Insurance Company Limited. He isn’t happy about the way it has dealt with and settled a claim under his motor insurance policy. Any reference to Advantage includes any agents that it is responsible for unless specified. What ... (3 pages)View decision -
Decision Reference DRN-6209348
16 Mar 2026 Tandem Bank Limited Not upheldConsumer CreditDRN-6209348 The complaint Mr A’s complaint is, in essence, that Tandem Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deciding a... (11 pages)View decision -
Decision Reference DRN-5909890
16 Mar 2026 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5909890 The complaint Mr O complains Monzo Bank Ltd (Monzo) unfairly closed his account and loaded a Cifas marker on the National Fraud Database. He wants the marker removed and his account reopened. What happened Mr O held a current account with Monzo who, after Mr O received two p... (2 pages)View decision -
Decision Reference DRN-6140761
16 Mar 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6140761 The complaint Mr C complains HSBC UK Bank Plc’s (“HSBC”) telephone assessment process to upgrade his bank account was disproportionate given he was being asked irrelevant questions about his finances and property. Mr C questions why he was asked for so much personal informat... (2 pages)View decision -
Decision Reference DRN-6219094
16 Mar 2026 IFX (UK) Ltd UpheldBanking and PaymentsDRN-6219094 The complaint Mr and Mrs J are unhappy that IFX (UK) Ltd didn’t refund payments they lost to a scam. As Mr J dealt with IFX, and for ease, I’ve primarily referred to his actions through this decision. What happened In June 2023 Mr J approached IFX to discuss some transfers h... (4 pages)View decision -
Decision Reference DRN-5938548
16 Mar 2026 Margetts Fund Management Limited Not upheldInvestmentsDRN-5938548 The complaint Miss C complains that Margetts Fund Management Limited (Margetts) didn’t properly follow her instructions to sell her initial investment in a Unit Trust and a gain of £2,500 in order to utilise her annual capital gains tax (CGT) allowance. Miss C says Margetts ... (7 pages)View decision -
Decision Reference DRN-5894712
16 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5894712 The complaint Mr P complains that Revolut Ltd (“Revolut”) won’t reimburse him the money he lost after he fell victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. But in summary I understand... (3 pages)View decision -
Decision Reference DRN-5969723
16 Mar 2026 Ascot Lloyd Limited Not upheldPensions and AnnuitiesDRN-5969723 The complaint Mr Y complains that Ascot Lloyd Limited did not actively manage his legacy EBC portfolio. He wants evidence that the funds were reviewed by his adviser. Mr Y doesn’t think he has received the service he has paid for through an ongoing service fee. What happened... (7 pages)View decision -
Decision Reference DRN-5994864
16 Mar 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5994864 The complaint Mr S complains that HSBC UK Bank Plc declined to refund disputed transactions that were made from his account. What happened The facts of this case are well known to both parties, and largely not in dispute. So, I intend to only give a brief overview of what’s ... (3 pages)View decision -
Decision Reference DRN-6227635
16 Mar 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6227635 The complaint Mrs Z’s complaint is, in essence, that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance (the ‘Lender’), acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 19... (8 pages)View decision