We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6200425
16 Mar 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6200425 The complaint Mr D complains about the actions of HSBC UK Bank Plc when he lost money to a scam. A legal representative has brought the complaint on Mr D’s behalf but for ease I’ll only refer to Mr D below. What happened The detailed background to this complaint is well kn... (3 pages)View decision -
Decision Reference DRN-6227307
16 Mar 2026 Esure Services Limited UpheldInsuranceDRN-6227307 The complaint Mr S complains about esure Insurance Limited’s service in connection with a claim he made on his motor insurance policy. What happened Mr S was in an accident. He claimed on his policy for the damage to his car. esure instructed one of its approved repairers (t... (3 pages)View decision -
Decision Reference DRN-6227284
16 Mar 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6227284 The complaint Mrs R and Mr R’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Cons... (13 pages)View decision -
Decision Reference DRN-6201724
16 Mar 2026 Tandem Bank Limited Not upheldBanking and PaymentsDRN-6201724 The complaint Mr S complains that Tandem Bank Limited failed to include essential account information on its banking app and failed to provide appropriate support when he enquired about this issue. What happened The details of this complaint are well-known to both parties, s... (2 pages)View decision -
Decision Reference DRN-6000098
16 Mar 2026 Arval UK Limited Not upheldConsumer CreditDRN-6000098 The complaint Mr R is unhappy with the charges being applied by Arval UK Limited after he returned a car that had been supplied to him under a hire agreement. What happened In August 2022, Mr R was supplied with a new car through a hire agreement with Arval. He paid an init... (3 pages)View decision -
Decision Reference DRN-6006201
16 Mar 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6006201 The complaint Mrs M complains about the way in which Barclays Bank UK PLC trading as Barclaycard handled her account. She’s also unhappy about the difficulties she experienced when trying to agree a payment plan. What happened Mrs M holds a credit card account with Barclays.... (3 pages)View decision -
Decision Reference DRN-6223686
16 Mar 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6223686 The complaint Mr C’s complaint is, in essence, that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance (the ‘Lender’), acted unfairly and unreasonably by being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (a... (6 pages)View decision -
Decision Reference DRN-5952801
16 Mar 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5952801 The complaint Mrs W complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPLANY trading as Ulster Bank (‘Ulster Bank’) won’t reimburse the funds she lost when she fell victim to a scam. What happened The facts of this complaint are known to both parties and were set out... (3 pages)View decision -
Decision Reference DRN-6026820
16 Mar 2026 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-6026820 The complaint Mr F complains about the way Interactive Brokers (U.K.) Limited (IBUK) handled an attempted transfer of his individual savings account (ISA). Mr F says IBUK’s offer of compensation is insufficient, and it should pay him interest for the full period during whic... (3 pages)View decision -
Decision Reference DRN-6059595
16 Mar 2026 Starling Bank Limited UpheldBanking and PaymentsDRN-6059595 The complaint Mr and Mrs B complain that Starling Bank Limited (“Starling”) declined their application for a joint current account, without providing an explanation. What happened The facts which led to Mr and Mrs B bringing their complaint to our service are well known to ... (3 pages)View decision