We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
-
Decision Reference DRN-5059318
26 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5059318 The complaint Mr G complains that Barclays Bank UK PLC won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (3 pages)View decision -
Decision Reference DRN-5643788
26 Jun 2025 MoneyGram International Limited UpheldBanking and PaymentsDRN-5643788 The complaint Miss Q has complained that MoneyGram International Limited (“MoneyGram”) didn’t return a payment that she accidentally made to the wrong account. What happened On 6 January 2025, Miss Q sent £100 to an overseas account, but accidentally entered the wrong accoun... (2 pages)View decision -
Decision Reference DRN-5539188
26 Jun 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5539188 The complaint Mr L has complained about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (“Barclays”) responded to claims he’d made under section 75 (“s.75”) of the Consumer Credit Act 1974 (“the CCA”), and an alleged unfair relationship taki... (4 pages)View decision -
Decision Reference DRN-5645535
26 Jun 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5645535 The complaint Mr F complains that IFG Pensions Limited (“IFG”), the operator of a Self-Invested Personal Pension (SIPP) in which he made investments, did not meet its responsibilities to him as an investor. He says he has suffered significant losses which stem directly from ... (23 pages)View decision -
Decision Reference DRN-5563218
26 Jun 2025 Capital One (Europe) plc UpheldBanking and PaymentsDRN-5563218 The complaint Mr S, through his representative, complains that Capital One (Europe) plc lent to him irresponsibly by giving him credit cards he could not afford. What happened Mr S took two cards with Capital One. Here is a table showing some information. Card Approved Cre... (4 pages)View decision -
Decision Reference DRN-5094428
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094428 The complaint Mrs D complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-5484629
26 Jun 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5484629 The complaint Mrs C complains that Scottish Widows Limited (SW) unfairly changed the charging structure on her personal pension, leading to a financial loss. She also complains that she can no longer view her fund holdings, prices, or the unit transaction details relating to... (7 pages)View decision -
Decision Reference DRN-5398830
26 Jun 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5398830 The complaint Mr C complains that Liverpool Victoria Insurance Company Limited (Liverpool Victoria) unfairly declined his motor theft claim under his commercial vehicle insurance policy. What happened The detailed background to this complaint is well known to both parties. S... (3 pages)View decision -
Decision Reference DRN-5092460
26 Jun 2025 esure Insurance Limited Not upheldInsuranceDRN-5092460 The complaint Mrs D complains about esure Insurance Limited’s settlement of her home insurance claim. esure’s been represented for the claim at points. For simplicity, I’ve generally referred to the representatives’ actions as being esure’s own. Mrs D’s been represented by ... (5 pages)View decision -
Decision Reference DRN-5592033
26 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5592033 The complaint Mr S complains about the service he received from HSBC UK Bank Plc in connection with a credit card application. What happened In February 2025, Mr S applied for a HSBC credit card. Some of the details he provided in his application didn’t match those held und... (4 pages)View decision
