We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-6112443
20 Feb 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6112443 The complaint Mr C complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In early 2022, Mr C came across an advert online for a company offering investments in artwork. He followed a link in the adve... (3 pages)View decision -
Decision Reference DRN-6148792
20 Feb 2026 Bank of Scotland Plc Not upheldMortgagesDRN-6148792 The complaint Miss A complains Bank of Scotland plc trading as Halifax has acted unfairly by applying fees and charges to her mortgage account. What happened Miss A owns a leasehold property mortgaged through Halifax and is required to pay service charge and ground rent. Ove... (2 pages)View decision -
Decision Reference DRN-6002737
20 Feb 2026 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-6002737 The complaint Mr S complains TransUnion International UK Limited is reporting incorrect information on his credit file. What happened Around July 2024 Mr S left his energy provider, who I’ll refer to as E. He says at this point there was a dispute over his final bill and so... (3 pages)View decision -
Decision Reference DRN-6141594
20 Feb 2026 Barclays Bank UK PLC UpheldConsumer CreditDRN-6141594 The complaint Barclays Bank UK PLC (Barclays) provided Mr B with some loans. Mr B says these loans were provided irresponsibly. What happened Some information about the loans is shown below: • In July 2023 Barclays lent £3,000 to Mr B. The loan had a term of 36 months and ... (3 pages)View decision -
Decision Reference DRN-6168163
20 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6168163 The complaint Mr R complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In late 2023, Mr R came across an advert online for a cryptocurrency investment company. He got in touch with the company and was contacted ... (4 pages)View decision -
Decision Reference DRN-6157503
20 Feb 2026 ZILCH TECHNOLOGY LIMITED Not upheldConsumer CreditDRN-6157503 Complaint Mr R has complained about a credit account Zilch Technology Limited (“Zilch”) provided to him. He says the credit account was unaffordable and so he shouldn’t have been lent to. Background Zilch provided Mr R with a credit account which had a limit of £1,200.00 in... (4 pages)View decision -
Decision Reference DRN-6158665
20 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6158665 Complaint Mr and Mrs G complain that Moneybarn No.1 Limited (“Moneybarn”) failed to act fairly and reasonably towards them when entering into a conditional sale agreement with them. They’ve said that Moneybarn failed to disclose the commission it paid to the broker that int... (3 pages)View decision -
Decision Reference DRN-6156094
20 Feb 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6156094 Complaint Mrs W complain that Moneybarn No.1 Limited (“Moneybarn”) failed to act fairly and reasonably towards her when entering into a conditional sale agreement with her. She’s said that Moneybarn failed to disclose the commission it paid to the motor dealer that introduc... (3 pages)View decision -
Decision Reference DRN-6168131
20 Feb 2026 Clydesdale Bank Plc Not upheldMortgagesDRN-6168131 The complaint Mrs R’s complaint relates to her mortgage with Clydesdale Bank Plc trading as Virgin Money. She is unhappy about how Virgin Money handled her application to temporarily convert her mortgage to an interest-only basis. What happened In March 2025 Mrs R had a repa... (4 pages)View decision -
Decision Reference DRN-6145153
20 Feb 2026 Topaz Finance Limited Not upheldMortgagesDRN-6145153 The complaint Mr E’s complaint is about a buy-to-let mortgage he has with Topaz Finance Limited trading as Rosinca Mortgages. He is unhappy with the decisions Topaz made following the term of the mortgage ending, including the appointment of Law of Property Act Receivers, an... (2 pages)View decision