We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5586823
26 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5586823 The complaint Miss A complains Barclays Bank UK PLC’s IT outage meant she couldn’t pay her driving instructor on time and was charged for this. What happened Miss A was due to sit her driving test in early February, and logged into her Barclays app tp pay for lessons. A pa... (3 pages)View decision -
Decision Reference DRN-5289288
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5289288 The complaint Mrs R complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a task-based job scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mrs R said she app... (4 pages)View decision -
Decision Reference DRN-5633021
26 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5633021 The complaint Miss T complains that Monzo Bank Ltd lent irresponsibly when it approved her credit card application. What happened On 20 December 2023 Miss T applied for a Flex credit card with Monzo. Miss T had successfully applied for a £2,000 loan with Monzo around a week... (2 pages)View decision -
Decision Reference DRN-5631424
26 Jun 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5631424 The complaint Mr A and Mrs S complained that Barclays Bank UK PLC wouldn’t honour the rates that it showed them for their Buy To Let mortgage, and had previously given them a two-year fixed interest rate mortgage deal which only ran for 21 months. What happened Whilst this c... (3 pages)View decision -
Decision Reference DRN-5534707
26 Jun 2025 MBNA Limited UpheldConsumer CreditDRN-5534707 The complaint Miss S complains MBNA Limited are unfairly holding her responsible for a £20,000 loan she says she didn’t apply for. What happened Miss S fell victim to an investment scam following an advertisement she’d seen on social media which was reportedly being endorse... (4 pages)View decision -
Decision Reference DRN-5630428
26 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5630428 The complaint Miss C complains that Monzo Bank Ltd (“Monzo”) failed to refund transactions she didn’t recognise and unfairly closed her account. What happened What Miss C says Miss C explained that Monzo closed her account. Miss C also said she’d suffered fraud on an account... (7 pages)View decision -
Decision Reference DRN-5446455
26 Jun 2025 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-5446455 The complaint Mr A complains that Toyota Financial Services (UK) PLC trading as Redline Finance (“Redline”) lent to him by agreeing to fund him for the purchase of a car in February 2023. What happened On 21 February 2023 Mr A made an agreement with Redline to purchase a ca... (4 pages)View decision -
Decision Reference DRN-5617159
26 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5617159 The complaint Mr H has complained about how Barclays Bank UK PLC (“Barclays”) made changes to the benefits included in its Blue Rewards scheme. What happened In June 2024, Barclays sent Mr H an email to explain changes were being made to its Blue Rewards scheme. Mr H says he... (3 pages)View decision -
Decision Reference DRN-5648888
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5648888 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5649233
26 Jun 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5649233 The complaint Mr C complains about the outcome of payment disputes he made to NewDay Ltd trading as Fluid (NewDay) and how the disputes were handled. What happened Mr C used his NewDay credit card to make various purchases and raised a number of payment disputes with Fluid. ... (7 pages)View decision
