We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5197780
7 Jan 2025 Openwork Limited Not upheldMortgagesDRN-5197780 The complaint Mr T and Mrs F complain that they were given unsuitable advice by Contractor Friendly Mortgages Limited (an appointed representative of Openwork Limited). They feel it incorrectly advised them to take a ‘tracker’ instead of a fixed interest rate product. What h... (6 pages)View decision -
Decision Reference DRN-5103085
7 Jan 2025 GoCardless Ltd Not upheldBanking and PaymentsDRN-5103085 The complaint R, a limited company complains about the way that GoCardless Ltd managed a change in pricing structure. R is represented in its complaint by a director of R, Mr D. What happened R had an agreement with GoCardless for it to process the company’s card transaction... (3 pages)View decision -
Decision Reference DRN-5042464
7 Jan 2025 Computershare Investor Services Plc Not upheldInvestmentsDRN-5042464 The complaint Mr B complains Computershare Investor Services Plc (‘Computershare’) sold, without his instruction, shares he held through an employee share plan operated by Computershare. What happened Mr B was employed by a company I’ll refer to as ‘C’. While employed by C,... (4 pages)View decision -
Decision Reference DRN-5216161
7 Jan 2025 Domestic & General Insurance Plc Not upheldInsuranceDRN-5216161 The complaint Mrs H is unhappy that Domestic & General Insurance Plc (“D&G”) declined her television claim because she didn’t provide proof of purchase. Mr H raised the claim and complaint on her behalf, so I’ll refer to him throughout my decision. What happened The ... (3 pages)View decision -
Decision Reference DRN-5187885
7 Jan 2025 Aviva Life & Pensions UK Limited Not upheldBanking and PaymentsDRN-5187885 The complaint Mrs B complains Aviva Life & Pensions UK Limited (Aviva) failed to pay her the correct interest rate on her one-year fixed bond. What happened Mrs B says on 1 July 2024 she applied for a one-year fixed rate bond via Aviva’s save platform for a bond operated... (3 pages)View decision -
Decision Reference DRN-5094132
7 Jan 2025 HBOS Investment Fund Managers Limited Not upheldPensions and AnnuitiesDRN-5094132 The complaint Mr W has complained about a transfer of his Stakeholder Pension Plan (SHP) with HBOS Investment Fund Managers Limited trading as Halifax Financial Services (Halifax) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in January 2016. Mr W subsequently i... (10 pages)View decision -
Decision Reference DRN-5207386
7 Jan 2025 Allianz Insurance Plc Not upheldInsuranceDRN-5207386 The complaint Mrs B is unhappy Allianz Insurance Plc turned down a claim on her pet insurance policy. What happened Mrs B has pet insurance with Allianz covering her cat (M). The policy was taken out on 3 March 2022. In April 2024 she made a claim on the policy for treatment... (3 pages)View decision -
Decision Reference DRN-5245221
7 Jan 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5245221 The complaint Mrs G has complained that Nationwide Building Society won’t refund a withdrawal where she says the cash did not dispense. What happened In December 2023, Mrs G tried to withdraw £150 at a cash machine. She’s explained that she cancelled the withdrawal due to th... (3 pages)View decision -
Decision Reference DRN-4880986
7 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4880986 The complaint Miss M complains about the way Bank of Scotland plc handled her claim for a refund when an outfit she bought was not of satisfactory quality. The bank operates in this case under its Halifax brand. What happened At the end of July 2023 Miss M ordered a made-to-... (2 pages)View decision -
Decision Reference DRN-5205101
7 Jan 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5205101 The complaint Miss R is unhappy with what Red Sands Insurance Company (Europe) Limited did after she made a claim on her pet insurance policy. What happened Miss R took out pet insurance with Reds Sands in July 2024 for her dog. In August she made a claim on her policy for v... (2 pages)View decision
