We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4905387
7 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4905387 The complaint Mr R complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment he paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) this... (3 pages)View decision -
Decision Reference DRN-5211955
7 Jan 2025 Black Horse Limited Not upheldConsumer CreditDRN-5211955 The complaint Mr B complains that Black Horse Limited was irresponsible in its lending to him. He wants all interest and fees he paid under his agreement to be refunded along with statutory interest and compensation for the stress and inconvenience he has been caused. Mr B i... (3 pages)View decision -
Decision Reference DRN-5142789
7 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5142789 The complaint Mr H on behalf of his company L and L complains about how Revolut Ltd dealt with a payment to an incorrect account. What happened Mr H says he made a payment of £240 on 18 July 2024. He says his telephone “autocorrected“ the name of the recipient and says he “c... (2 pages)View decision -
Decision Reference DRN-5190619
7 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5190619 The complaint Mr and Mrs B are unhappy that HSBC UK Bank Plc, trading as first direct, will not refund the money they lost as the result of an authorised push payment (APP) scam. Mr and Mrs B brought their complaint through a representative, for ease of reading I will refer... (3 pages)View decision -
Decision Reference DRN-5062627
7 Jan 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5062627 The complaint Mr H complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) this is... (6 pages)View decision -
Decision Reference DRN-5195187
7 Jan 2025 Madison CF UK Limited Not upheldConsumer CreditDRN-5195187 The complaint Mr T says that Madison CF UK Limited, trading as 118 118 Money (‘118 118’), didn’t clearly explain how they had calculated a settlement figure. What happened Mr T took out a loan with 118 118 in March 2024. He asked for a settlement quote in May of that year b... (2 pages)View decision -
Decision Reference DRN-5244275
7 Jan 2025 Pendragon Finance and Insurance Services Limited Not upheldConsumer CreditDRN-5244275 The complaint Miss S complains that Pendragon Finance and Insurance Services Limited trading as Evans Halshaw (“PFIS”) mis-sold a hire purchase agreement to her. What happened I sent Miss S and PFIS my provisional findings on this complaint on 3 December 2024. A copy of that... (8 pages)View decision -
Decision Reference DRN-5223908
7 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5223908 The complaint Mr P is unhappy about the way that Barclays Bank UK PLC dealt with the recall of payments from his bank account. What happened Mr P transferred two sums of £600 to someone I’ll call X. He meant to pay the funds to someone else. Later that day Mr P tried to reca... (2 pages)View decision -
Decision Reference DRN-5188341
7 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5188341 The complaint Mr T has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him fee-paying Gold and Platinum packaged bank accounts. Mr T says that he never agreed to change his account to a Gold account and says Lloyds automatically changed his Gold account to a Platinum ac... (4 pages)View decision -
Decision Reference DRN-4842037
7 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-4842037 The complaint Mr C complains that Nationwide Building Society did not pursue a chargeback claim when a card payment was taken without his authority. What happened In or about December 2023 Mr C took out a loan with B, a business which specialises in providing finance for car... (2 pages)View decision
