We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6075241
12 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6075241 The complaint Ms K complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened The facts of the case are well-known to both parties, so I won’t cover them in any detail here. In summary, Ms K fell victim to a task-... (3 pages)View decision -
Decision Reference DRN-5896719
12 Mar 2026 AXA Insurance UK Plc Not upheldInsuranceDRN-5896719 The complaint Mr B and Miss M are unhappy with the decision by AXA following a claim for storm damage on their home insurance policy. Mr B and Miss M are both party to this complaint. Mr B has primarily dealt with this service. For ease of reference, I have referred to Mr B... (3 pages)View decision -
Decision Reference DRN-6038786
12 Mar 2026 Covea Insurance plc Not upheldInsuranceDRN-6038786 The complaint Ms K is a sole trader, trading as H. She complains about what Covea Insurance plc did after she made a claim on her business protection insurance policy. What happened In January 2023 Ms K contacted Covea as she wanted her policy to assist with a claim made aga... (2 pages)View decision -
Decision Reference DRN-6189701
12 Mar 2026 Legal and General Assurance Society Limited Not upheldInsuranceDRN-6189701 The complaint Mr S has complained – in his capacity as trustee of the S trust – that Legal and General Assurance Society Limited (“L&G”) unfairly declined the claim he made when his former wife (Mrs S) passed away. What happened Mrs S applied to L&G for a life insura... (3 pages)View decision -
Decision Reference DRN-6201575
12 Mar 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6201575 The complaint Mr H complains that Moneybarn No.1 Limited (“Moneybarn”) failed to act fairly and reasonably towards him when entering into a conditional sale agreement with him. He’s said that Moneybarn failed to disclose the commission it paid to the broker that introduced ... (4 pages)View decision -
Decision Reference DRN-6171697
12 Mar 2026 Commsave Credit Union Limited Not upheldConsumer CreditDRN-6171697 The complaint Mr M complains Commsave Credit Union Limited (CCU) acted irresponsibly by lending to him. What happened In September 2025, Mr M took out a fixed sum loan with CCU. He borrowed £1,000, and the agreement required him to make 12 monthly repayments of £94.56. In Oc... (3 pages)View decision -
Decision Reference DRN-5757186
12 Mar 2026 PROPEL HOLDINGS (UK) LIMITED UpheldConsumer CreditDRN-5757186 The complaint Mr M complains that PROPEL HOLDINGS (UK) LIMITED, trading as Quidmarket, irresponsibly lent to him. What happened Mr M held five loans with Quidmarket between June 2022 and September 2024. In January 2025, he complained about them; he said, in summary, that th... (3 pages)View decision -
Decision Reference DRN-6210431
12 Mar 2026 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-6210431 The complaint Mrs Y complains about a car supplied to her using a hire purchase agreement taken out with Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”). What happened In September 2024, Mrs Y acquired a brand-new car using a hire purch... (4 pages)View decision -
Decision Reference DRN-6220744
12 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6220744 The complaint Mr C has complained that Revolut won’t refund money he lost to a job scam. What happened Mr C has said he fell victim to a job scam which resulted in a total loss of £14,525.50. He received an unexpected text message offering him an “opportunity” to make money... (4 pages)View decision -
Decision Reference DRN-6156145
12 Mar 2026 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-6156145 The complaint Miss R complains that JAJA FINANCE LTD processed a transaction to her credit card account, when information from her card wasn’t entered incorrectly. What happened Miss R says her daughter made a transaction for groceries, using her card details. But the trans... (2 pages)View decision