We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5942175
12 Mar 2026 Santander UK Plc UpheldMortgagesDRN-5942175 The complaint Mr H complains that Santander UK Plc incorrectly removed a charge it had on his property which allowed another charge holder to take possession of his property and sell it at a loss to him. What happened Mr H took a mortgage with Santander around 1996. He later... (2 pages)View decision -
Decision Reference DRN-6059456
12 Mar 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6059456 The complaint Ms P complains, initially via a representative, that Revolut have failed to refund the money she lost as part of a fake What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focu... (3 pages)View decision -
Decision Reference DRN-6127322
12 Mar 2026 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-6127322 The complaint Mrs D complains about the administration of two current accounts she has with Lloyds Bank PLC (“Lloyds”). What happened Mrs D had two accounts with Lloyds. She is represented by her son Mr D who acts as her attorney for her financial affairs. Mr D made a number... (3 pages)View decision -
Decision Reference DRN-5968517
12 Mar 2026 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5968517 The complaint Mr C has complained that Prepay Technologies Ltd won’t refund money he lost to a job scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decis... (3 pages)View decision -
Decision Reference DRN-5940204
12 Mar 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-5940204 The complaint Mr B has complained about how Santander UK Plc (Santander) handled his request for a refund. What happened In December 2023, Mr B made a payment of £538.60 and a further payment of £1,405.40 in April 2024, to a retailer using his Santander credit card. The pay... (4 pages)View decision -
Decision Reference DRN-6014871
12 Mar 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6014871 The complaint Miss D complains that Barclays Bank UK PLC caused her significant distress by cancelling her card. What happened In September 2025, Miss D called Barclays and said she had noticed a transaction on her account that she didn’t authorise. She also explained that s... (3 pages)View decision -
Decision Reference DRN-6191411
12 Mar 2026 TSB Bank plc Not upheldBanking and PaymentsDRN-6191411 The complaint Mr S complains that TSB Bank plc didn’t do enough to protect him from the financial harm caused by gambling. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events... (2 pages)View decision -
Decision Reference DRN-6211708
12 Mar 2026 PayPal UK Ltd Not upheldBanking and PaymentsDRN-6211708 The complaint Mr O complains that PayPal UK Ltd (‘PayPal’) didn’t agree to settle his PayPal Credit account balance for £50. Mr O wants PayPal to accept his proposal and amend his credit file to reflect this. What happened PayPal took over management of Mr O’s credit accou... (2 pages)View decision -
Decision Reference DRN-6207017
12 Mar 2026 Trading 212 UK Limited Not upheldInvestmentsDRN-6207017 The complaint Ms L complains that Trading 212 UK Limited (“T212”) misled her as to the interest she would receive on her Stocks & Shares ISA and she seeks redress including compensation for having missed out on two months of lost interest. What happened In May 2025, Ms L... (6 pages)View decision -
Decision Reference DRN-6204324
12 Mar 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-6204324 The complaint Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’). The loan in questi... (8 pages)View decision