We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5771700
28 Oct 2025 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-5771700 Complaint Miss B has complained about a credit card Jaja Finance Ltd (“Jaja”) provided to her. She says the credit card was irresponsibly provided as the credit she already had meant that any further credit was unaffordable for her. Background Jaja provided Miss B with a cr... (3 pages)View decision -
Decision Reference DRN-5717180
28 Oct 2025 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5717180 Complaint Miss B complains that N.I.I.B Group Limited (trading as “Northridge Finance”) unfairly entered into a hire-purchase agreement with her. She’s said the payments to her agreement were unaffordable. Background In March 2019, Northridge Finance provided Miss B with fi... (3 pages)View decision -
Decision Reference DRN-5493664
27 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5493664 The complaint Miss P complains that Revolut Ltd won’t refund the full amount of money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (3 pages)View decision -
Decision Reference DRN-5493690
27 Oct 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5493690 The complaint Miss P complains that Lloyds Bank Plc won’t refund the full amount of money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissio... (3 pages)View decision -
Decision Reference DRN-5850217
27 Oct 2025 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-5850217 The complaint Mr K complains that a car that was supplied to him under a hire purchase agreement with BMW Financial Services (GB) Limited, trading as Alphera Financial Services, wasn’t of satisfactory quality. Mr K is being represented in his complaint by a legal adviser. Wh... (4 pages)View decision -
Decision Reference DRN-5717906
27 Oct 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5717906 The complaint Mr M complains that when he wanted to draw the benefits from his pension plan with Aviva Life & Pensions UK Limited (Aviva), the final value was significantly lower than the value he’d been given by his adviser in a client report around 10 days before. He b... (4 pages)View decision -
Decision Reference DRN-5871219
27 Oct 2025 Hutchison 3G UK Limited UpheldConsumer CreditDRN-5871219 The complaint Mr M has complained about the way Hutchison 3G UK Limited trading as Three (“Three”) is treating him in relation to credit agreements that were taken out to buy devices. What happened The circumstances of the complaint are well known to the parties so I won’t ... (4 pages)View decision -
Decision Reference DRN-4998380
27 Oct 2025 Tickmill UK LTD UpheldInvestmentsDRN-4998380 The complaint Mr W’s complaint relates to his derivatives trading account provided by Tickmill UK Limited, his primary concern being that Tickmill categorised him as an elective professional client, which led him to incur excessive losses. What happened The background to the... (5 pages)View decision -
Decision Reference DRN-5731010
27 Oct 2025 Honda Finance Europe Plc Not upheldConsumer CreditDRN-5731010 The complaint Mr H complains that a car that was supplied to him under a hire purchase agreement with Honda Finance Europe plc was misrepresented to him and wasn’t of satisfactory quality. What happened A new car was supplied to Mr H under a hire purchase agreement with Hond... (3 pages)View decision -
Decision Reference DRN-5804069
27 Oct 2025 INTACT INSURANCE UK LIMITED Not upheldInsuranceDRN-5804069 The complaint Mrs and Mr R complain that INTACT INSURANCE UK LIMITED, has treated them unfairly when pricing the cost of their home and contents insurance policy over a number of years. Mrs and Mr R feel their loyalty has been taken advantage of with annual increases in the ... (4 pages)View decision
