We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
-
Decision Reference DRN-5633680
2 Sep 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5633680 The complaint Miss Y complains that Capital One (Europe) plc irresponsibly lent to her. Miss Y is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss Y ... (3 pages)View decision -
Decision Reference DRN-5695289
2 Sep 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5695289 The complaint Mr T complains that Blue Motor Finance Ltd (BMF) treated him unfairly when he made it aware of his financial difficulties and medical circumstances. He’s unhappy he’s been asked to make payments towards a hire purchase agreement when it’s clear he cannot afford... (5 pages)View decision -
Decision Reference DRN-5350685
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350685 The complaint Mr R, acting in his capacity as director of Company S, is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel impersonation sca... (3 pages)View decision -
Decision Reference DRN-5791237
2 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5791237 The complaint Your text here What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr V said the following payments were made as a result of scams he fell victim to. Payment Date Transaction type Amount... (4 pages)View decision -
Decision Reference DRN-5600820
2 Sep 2025 INTACT INSURANCE UK LIMITED Not upheldInsuranceDRN-5600820 The complaint Mrs M complains that Royal & Sun Alliance Insurance Limited trading as More Th<n (RSA) has unfairly handled a claim made on her commercial buildings policy. Mrs M says RSA is unfairly declining to provide cover to damage caused to her rental property by ... (3 pages)View decision -
Decision Reference DRN-5683921
2 Sep 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5683921 The complaint Mr B complains that TSB Bank plc stopped a payment he was making for the purchase of a vehicle. What happened Mr B was buying a new car. He contacted TSB several times to discuss making the required transfer of funds from his savings account to his current acc... (3 pages)View decision -
Decision Reference DRN-5748560
2 Sep 2025 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-5748560 The complaint Miss M complains Shop Direct Finance Company Limited trading as Very (Shop Direct) irresponsibly lent to her because it didn’t carry out reasonable and proportionate checks to ensure the lending was affordable for her. What happened Miss M opened a catalogue ac... (7 pages)View decision -
Decision Reference DRN-5713812
2 Sep 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5713812 The complaint Mr and Mrs C complain Bank of Scotland plc trading as Halifax won’t refund them for a direct debit guarantee claim. What happened Mr C asked Halifax to refund him, under the direct debit guarantee, for council tax previously claimed by direct debit. Halifax s... (2 pages)View decision -
Decision Reference DRN-5333514
2 Sep 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5333514 The complaint Mr L complains that HSBC UK Bank Plc didn’t do enough to protect him when he made a payment to a property investment opportunity that he now considers was a scam. In bringing his complaint to this service Mr L is represented, but for ease of reading I will ref... (3 pages)View decision -
Decision Reference DRN-5784084
2 Sep 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5784084 The complaint Mr W complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In February 2023, Mr W downloaded what he thought was a dating app onto his phone. The app required a monthly subscription, wh... (4 pages)View decision
