We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
-
Decision Reference DRN-4840460
15 Jan 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4840460 The complaint Mr N is unhappy with information recorded by Liverpool Victoria Insurance Company Limited (LV) in relation to a claim made under his buildings insurance policy. Any references to LV also includes their agents. What happened Mr N says in June 2022 contractors ... (3 pages)View decision -
Decision Reference DRN-5151042
15 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5151042 The complaint Mrs R complains HSBC UK Bank plc (HSBC) failed to carry out the correct transfer instructions for her ISA to a new provider. What happened Mrs R says she experienced several issues with HSBC dealing with a request from her new provider to transfer her Individua... (3 pages)View decision -
Decision Reference DRN-5116639
15 Jan 2025 The Co-operative Bank Plc UpheldMortgagesDRN-5116639 The complaint The estate of Mr H complains about how The Co-operative Bank Plc trading as Platform (Platform) has administered the late Mr H’s interest only mortgage. Specifically, it complains that: Platform has failed to adjust the mortgage balance in accordance with a p... (6 pages)View decision -
Decision Reference DRN-4946496
15 Jan 2025 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4946496 The complaint Mr R complains that Hargreaves Lansdown Advisory Services Limited (‘HLAS’): Were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within his investment portfolios. He states that its inclusion within his portfolio resulted in “mas... (9 pages)View decision -
Decision Reference DRN-5136506
15 Jan 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5136506 The complaint Mr H is unhappy with the service Aviva Insurance Limited provided when considering a claim he made on his legal expenses insurance. What happened Mr H has an employment dispute for which funding is being provided on a legal expenses policy he holds with Aviva. ... (2 pages)View decision -
Decision Reference DRN-5244831
15 Jan 2025 Society of Lloyd's Not upheldInsuranceDRN-5244831 The complaint X is unhappy that Society of Lloyds declined his claim on his motor insurance policy for damages following the theft of his vehicle. What happened In September 2019 X took out motor insurance through a broker which was underwritten by Society of Lloyds. In July... (4 pages)View decision -
Decision Reference DRN-5125952
15 Jan 2025 Argentis Wealth Management Ltd UpheldInvestmentsDRN-5125952 The complaint Mr and Mrs C complain about the service they received from Argentis Wealth Management Ltd (“Argentis”) who managed their investments. What happened Mr and Mrs C employed a financial adviser business to manage their investment portfolios for many years. When tha... (7 pages)View decision -
Decision Reference DRN-5262199
15 Jan 2025 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-5262199 Complaint Miss M says Shop Direct Company Finance Limited (“Shop Direct”) irresponsibly provided her with catalogue shopping accounts, which it then unfairly increased the credit limit on a number of times. She says she shouldn’t have been provided with these facilities. Ba... (5 pages)View decision -
Decision Reference DRN-4795803
15 Jan 2025 Close Brothers Limited Not upheldConsumer CreditDRN-4795803 The complaint Mr T complains that the settlement figure he was given by Close Brothers Limited trading as Close Brothers Motor Finance (Close Brothers) when he was looking to end a conditional sale agreement early was higher than it should’ve been. What happened Mr T took o... (2 pages)View decision -
Decision Reference DRN-5224430
15 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5224430 The complaint Mr and Mrs C have complained about how a breakdown claim was handled by the provider of a breakdown service that was provided through their Nationwide Building Society (“Nationwide”) FlexPlus account. What happened Mr and Mrs C’s daughter was involved in a car... (2 pages)View decision
