We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6050134
22 Apr 2026 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-6050134 The complaint Mr Z complains that Bank of Scotland plc trading as Halifax closed his credit card account and reported late payments and a default on his credit file. What happened Mr Z holds a credit card account with Halifax. The account fell into arrears in April 2025 when... (4 pages)View decision -
Decision Reference DRN-5849629
22 Apr 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5849629 The complaint Mr S complained about the way Barclays Bank UK PLC trading as Barclaycard dealt with the administration of his credit card account. What happened Mr S complained that Barclaycard restricted the use of his credit card without notice and closed the account. He s... (3 pages)View decision -
Decision Reference DRN-6306337
22 Apr 2026 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-6306337 The complaint Mr and Mrs T complain that Admiral Insurance (Gibraltar) Limited has turned down claims they made on a travel insurance policy and that it’s relied on the fraud condition to cancel their contract. What happened The background to this complaint is well-known to ... (4 pages)View decision -
Decision Reference DRN-6256242
22 Apr 2026 Canada Life Limited UpheldInsuranceDRN-6256242 The complaint Mrs D’s complained that Canada Life Limited (“CLL”) unfairly declined the claim she may on her employer’s critical illness policy after she was diagnosed with multiple sclerosis. What happened In April 2024, Mrs D joined her employer’s group critical illness sc... (3 pages)View decision -
Decision Reference DRN-6289229
22 Apr 2026 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-6289229 The complaint Mr M is unhappy with how Stellantis Financial Services UK Limited dealt with his request to pay the final payment of a conditional sale agreement in instalments. What happened In November 2020, Mr M was supplied with a used car through a conditional sale agree... (3 pages)View decision -
Decision Reference DRN-6246347
22 Apr 2026 Oodle Financial Services Limited UpheldConsumer CreditDRN-6246347 The complaint Mr B is unhappy that a car supplied to him under a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance (Oodle) was of an unsatisfactory quality. What happened In April 2025 Mr B was supplied with a used car through a hire ... (6 pages)View decision -
Decision Reference DRN-6168203
22 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6168203 The complaint Mr V complains about the actions of Barclays Bank UK PLC trading as Barclays following a Cifas marker being applied to his name. The background to this complaint is well known to both parties. So, if there’s a submission I’ve not addressed (including Mr V’s mo... (2 pages)View decision -
Decision Reference DRN-5838216
22 Apr 2026 New Wave Capital Limited Not upheldBanking and PaymentsDRN-5838216 The complaint A limited company, which I’ll refer to as ‘N’, complains that New Wave Capital Limited unfairly restricted its account and failed to provide appropriate flexibility or redress in response to its requests for support. N’s complaint is brought to this service by ... (4 pages)View decision -
Decision Reference DRN-6168343
22 Apr 2026 ClearBank Limited Not upheldBanking and PaymentsDRN-6168343 The complaint G, a limited company, complains that ClearBank Limited won’t reimburse money it lost to what it believes was an Authorised Push Payment (APP) scam. G is represented by its director, Mr K. G has a business banking account with Tide. Tide’s bank accounts are pro... (4 pages)View decision -
Decision Reference DRN-6276285
22 Apr 2026 Advantage Insurance Company Limited Not upheldInsuranceDRN-6276285 The complaint Ms W has complained that solicitors instructed by Advantage Insurance Company Limited contacted her concerning a road traffic accident incident she was involved with in 2023 when she had insured her car under its motor policy. Ms W is represented by Mr H but f... (3 pages)View decision