We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-5133848
14 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5133848 The complaint Mr P complains that National Westminster Bank Plc (“NatWest”) won’t refund money he lost when he fell victim to a scam. Mr P is being represented by a claims management company in this complaint. What happened Having previously invested in a company – Buy2Let... (7 pages)View decision -
Decision Reference DRN-5183876
14 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5183876 The complaint Mr P complains that NewDay Ltd irresponsibly lent to him. Mr P is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr P himself. What happen... (5 pages)View decision -
Decision Reference DRN-4868333
14 Jan 2025 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4868333 The complaint Mrs M complains that Argentis Wealth Management Ltd didn’t carry out reasonable suitability checks before recommending a further investment into a stocks and shares Individual Savings Account (ISA). What happened In March 2022, Mrs M met with Argentis and inves... (3 pages)View decision -
Decision Reference DRN-5187816
14 Jan 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5187816 The complaint Mrs E complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited (‘RCI’). Mrs E complains that a fault arose with the car 25 days after picking it up and the repairs were delayed. She incurred costs as a result of the c... (10 pages)View decision -
Decision Reference DRN-4868332
14 Jan 2025 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4868332 The complaint Mr M complains that Argentis Wealth Management Ltd didn’t carry out reasonable suitability checks before recommending a further investment into a stocks and shares Individual Savings Account (ISA). What happened In March 2022, Mr M met with Argentis and investe... (3 pages)View decision -
Decision Reference DRN-5259958
14 Jan 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5259958 The complaint Miss C complains that NewDay Ltd trading lent irresponsibly when it approved her credit card applications and went on to increase the credit limits. What happened Miss C successfully applied for an Aqua credit card with NewDay in December 2018. Miss C provided... (4 pages)View decision -
Decision Reference DRN-5195542
14 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5195542 The complaint Miss L has complained that National Westminster Bank Plc (NatWest) won’t refund a transaction she says she didn’t make or otherwise authorise. What happened In summer 2024, Miss L’s card and PIN were used for a point-of-sale payment of around £600 at a large re... (3 pages)View decision -
Decision Reference DRN-4781850
14 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4781850 The complaint Mrs M complains about the way Bank of Scotland plc trading as Halifax dealt with a claim she sought to bring against it under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In November 2022 Mrs M contracted with a merchant (who I’ll ca... (3 pages)View decision -
Decision Reference DRN-5140624
14 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5140624 The complaint Mr D complains that Nationwide Building Society unfairly registered a marker about him at Cifas, the national fraud database. He is also unhappy that Nationwide closed his account. What happened Mr D had a basic account with Nationwide which he’d opened in 201... (5 pages)View decision -
Decision Reference DRN-5224312
14 Jan 2025 Nationwide Building Society UpheldMortgagesDRN-5224312 The complaint This complaint is about the administration of Mr and Mrs S’s mortgage account held with Nationwide Building Society. After Mr S switched his current account to another bank, the direct debit (DD) for the mortgage wasn’t collected. As a result, Nationwide took t... (4 pages)View decision
