We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-6053398
19 Feb 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-6053398 The complaint M, a limited company, complains Santander UK Plc gave notice in July 2025 that it planned to migrate M’s account, which is free from fees, to an account which incurs a monthly fee in October 2025. M says this is unfair as, when it opened the account, it was pro... (4 pages)View decision -
Decision Reference DRN-5760723
19 Feb 2026 Digital Moneybox Limited Not upheldInvestmentsDRN-5760723 The complaint Mr H complains that he has been mis-sold a financial product by Digital Moneybox Limited trading as Moneybox (‘Moneybox’). What happened Mr H wanted to invest £14,000 into a stocks and share ISA through Moneybox. Mr H believed he was investing into the 2024/25 ... (3 pages)View decision -
Decision Reference DRN-6135574
19 Feb 2026 RCI Financial Services Limited Not upheldConsumer CreditDRN-6135574 The complaint Mr P complains about a motor finance agreement he took out with RCI Financial Services Limited trading as Mobilize Financial Services (RCI). Mr P is unhappy about RCI potentially charging for the motor finance agreement as a result of an undisclosed commission ... (3 pages)View decision -
Decision Reference DRN-5989418
19 Feb 2026 Santander UK Plc Not upheldConsumer CreditDRN-5989418 The complaint Miss L complains that Santander UK Plc (Santander) lent to her irresponsibly by granting her loan application when she was already in financial difficulties. What happened Miss L applied for and was granted a loan from Santander as shown below: Date Amount of ... (3 pages)View decision -
Decision Reference DRN-5997517
19 Feb 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-5997517 The complaint Mr B complains Santander UK Plc gave notice in July 2025 that it planned to migrate his business account, which was free from fees, to an account which incurs a monthly fee in October 2025. Mr B says this is unfair as, when he opened the account, he was promise... (4 pages)View decision -
Decision Reference DRN-6165658
19 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6165658 The complaint Mr K has complained that Revolut Ltd won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’ve ... (3 pages)View decision -
Decision Reference DRN-5970664
19 Feb 2026 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5970664 The complaint Mr K complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of several scams. Mr K is being represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. ... (2 pages)View decision -
Decision Reference DRN-6033813
19 Feb 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-6033813 The complaint X, a limited company, complains Santander UK Plc gave notice in July 2025 that it planned to migrate X’s account, which is free from fees, to an account which incurs a monthly fee in October 2025. X says this is unfair as, when it opened the account, it was pro... (4 pages)View decision -
Decision Reference DRN-5778764
19 Feb 2026 ETORO (UK) LIMITED UpheldInvestmentsDRN-5778764 The complaint Mr D complains that eToro (UK) Ltd trading as eToro displayed incorrect trading prices on their platform which resulted in him incurring a loss on his contracts for difference positions. What happened Mr D held an account with eToro trading in contract for dif... (4 pages)View decision -
Decision Reference DRN-5957799
19 Feb 2026 First Holiday Finance Ltd UpheldConsumer CreditDRN-5957799 The complaint Mr B and Miss B’s complaint is that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’), (2) deciding ... (13 pages)View decision