We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-5589629
17 Jun 2025 TSB Bank plc UpheldMortgagesDRN-5589629 The complaint Mr B is unhappy that TSB Bank plc wouldn’t allow him to have tenants in his property when he thought he had consent-to-let. Mr B doesn’t think TSB Bank plc has offered him enough support while he has been in financial difficulty. What happened Mr B took out an ... (7 pages)View decision -
Decision Reference DRN-5053971
17 Jun 2025 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5053971 The complaint and background Miss I complains PayPal UK Ltd won’t reimburse the full amount of money that she lost when she says she fell victim to an investment scam. Our investigator didn’t uphold the complaint. He didn’t find Miss I had sufficiently evidenced she had sen... (2 pages)View decision -
Decision Reference DRN-5163825
17 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5163825 The complaint Mr R complains that Santander UK Plc (Santander) won’t reimburse him for payments he made to a scam. Mr R’s complaint is brought by a professional representative but for ease I will refer only to Mr R in this decision. What happened The detailed background to t... (4 pages)View decision -
Decision Reference DRN-5629011
17 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5629011 The complaint Miss M is complaining about the quality of a vehicle supplied to her by Oodle Financial Services Limited (Oodle). What happened In March 2024, Miss M acquired a vehicle via a hire purchase agreement with Oodle. She part-exchanged a previous vehicle for £1,350 a... (6 pages)View decision -
Decision Reference DRN-5628934
17 Jun 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5628934 The complaint Miss B complains that Clydesdale Bank Plc, trading as Virgin Money, acted irresponsibly when giving her a credit card and a large credit limit. What happened In October 2021, after making an on-line application, Virgin Money issued Miss B with a credit card an... (4 pages)View decision -
Decision Reference DRN-5446742
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5446742 The complaint Mr O is unhappy that Revolut Ltd restricted and later closed his account without explanation. What happened Mr O’s account was initially restricted on 27 September 2018. Revolut contacted him on 16 November 2020 to let him know the restrictions had been removed... (3 pages)View decision -
Decision Reference DRN-5585956
17 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5585956 The complaint Ms B complains about the service received from Barclays Bank UK PLC (“Barclays”) when trying to access funds held in a dormant account. In particular, Ms B is unhappy with the communication from Barclays regarding what was required to action this stating that i... (4 pages)View decision -
Decision Reference DRN-5236769
17 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5236769 The complaint Mr A is unhappy that Monzo Bank Ltd won’t reimburse money he lost to a scam. Mr A is represented by a third-party claims firm, but I will refer to Mr A here. What happened The background to this complaint is well known to both parties, so I won’t repeat every... (3 pages)View decision -
Decision Reference DRN-5522142
17 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5522142 The complaint Mr F complains Barclays Bank UK PLC (“Barclays”) closed his account for dormancy without notifying him in line with his communication preference – and subsequently withheld his funds. Mr F is also unhappy Barclays: Removed access to his online and mobile bank... (5 pages)View decision -
Decision Reference DRN-5627033
17 Jun 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5627033 The complaint Mr and Mrs F complain that Barclays Bank UK PLC increased the monthly payments on their mortgage even though interest rates had reduced. What happened Mr and Mrs F have an offset mortgage with Barclays, with around two years on the term left. They also have a l... (7 pages)View decision
