We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-5271786
25 Apr 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5271786 The complaint Mr S and Mrs S complain Nationwide Building Society unfairly restricted access to their account and provided poor service. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Mr S and Mr... (5 pages)View decision -
Decision Reference DRN-5455171
25 Apr 2025 Close Brothers Limited UpheldConsumer CreditDRN-5455171 The complaint Mr H complains about advice he received from Close Brothers Limited trading as Close Brothers Motor Finance (Close Brothers) regarding a recovery of a car he acquired under a conditional sale agreement from them. When I refer to what Mr H and Close Brothers sa... (3 pages)View decision -
Decision Reference DRN-5448657
25 Apr 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5448657 The complaint Mr H complains that Vanquis Bank Limited irresponsibly lent to him. Mr H is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr H himself. W... (3 pages)View decision -
Decision Reference DRN-5454459
25 Apr 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5454459 The complaint Mr K complains about the service he received from a branch of The Co-operative Bank Plc (Co-op) when he visited to raise a query regarding a transaction on his account What happened Mr K explained he visited a branch of the Co-op to dispute the amount of a tran... (2 pages)View decision -
Decision Reference DRN-4967218
25 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4967218 The complaint Miss W complains that Barclays Bank UK PLC allowed an unauthorised payment to leave her account using expired card details. .What happened On 9 June 2024, a transaction for £19.00 debited Miss W’s Barclays account. When Miss W discovered this transaction, she s... (2 pages)View decision -
Decision Reference DRN-5224838
25 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5224838 The complaint Mrs B and Mr S complain that Nationwide Building Society won’t refund the money they lost when they were the victims of what they feel was a scam. What happened Between 2014 and 2022, Mrs B and Mr S made a number of payments out of their Nationwide account to ... (2 pages)View decision -
Decision Reference DRN-5224836
25 Apr 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5224836 The complaint Mr S complains that The Royal Bank of Scotland Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Between 2014 and 2022, Mr S made a number of payments out of his RBS account to someone who he says told him the... (2 pages)View decision -
Decision Reference DRN-5318485
25 Apr 2025 Tesco Personal Finance Limited UpheldBanking and PaymentsDRN-5318485 The complaint Mr D complained because Tesco Personal Finance Limited, trading as Tesco Bank, refused to refund him for transactions which he said he hadn’t made. What happened In February 2024, Mr D contacted Tesco to query some transactions on his Tesco credit card. The tr... (3 pages)View decision -
Decision Reference DRN-5409593
25 Apr 2025 Madison CF UK Limited Not upheldConsumer CreditDRN-5409593 The complaint Mr J complains that Madison CF UK Limited trading as 118 118 Money was irresponsible in its lending to him. He wants all interest he has paid refunded along with statutory interest. What happened 118118 Money provided Mr J with two loans. The first in March 202... (4 pages)View decision -
Decision Reference DRN-5167390
25 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5167390 The complaint Mr L complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In early 2016, Mr L was looking for ways to invest his money and was recommended an investment company by some friends and... (3 pages)View decision
