We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6273381
21 Apr 2026 Sirius Wealth Management LLP UpheldPensions and AnnuitiesDRN-6273381 The complaint Miss L complains that Sirius Wealth Management LLP wrongly advised her to transfer her personal pension to a flexi-access pension with another pension provider. What happened Miss L’s complaint was considered by one of our investigators. He sent his assessment ... (6 pages)View decision -
Decision Reference DRN-6298571
21 Apr 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6298571 The complaint Mr H complains that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance, irresponsibly lent to him. What happened Mr H took out a 60-month loan for £13,000 from Novuna in December 2020. The monthly repayments were £236.17. Mr H says Novuna did not... (3 pages)View decision -
Decision Reference DRN-6305528
21 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6305528 The complaint Miss T complains Barclays Bank UK PLC closed her account without notice. She says this caused her unnecessary trouble and upset. What happened Miss T had a current account with Barclays. In November 2025, Barclays decided to review Miss T’s account to comply ... (3 pages)View decision -
Decision Reference DRN-6274944
21 Apr 2026 Assurant General Insurance Limited Not upheldInsuranceDRN-6274944 The complaint Ms S has complained that Assurant General Insurance Limited unfairly and unreasonably refused to accept her claim for the loss or theft of a mobile phone under her mobile phone policy. What happened Ms S bought her mother a mobile phone and took out insurance ... (3 pages)View decision -
Decision Reference DRN-6096754
21 Apr 2026 Tandem Bank Limited Not upheldConsumer CreditDRN-6096754 The complaint Mrs D complains about the quality of a vehicle that was supplied through a motor finance agreement with Tandem Bank Limited (TBL). Mrs D has been represented on this complaint. But to keep things simple I’ll only refer to Mrs D in my decision. What happened In ... (3 pages)View decision -
Decision Reference DRN-6061943
21 Apr 2026 Blue Motor Finance Limited Not upheldConsumer CreditDRN-6061943 The complaint Miss L complains that a car supplied to her under a hire purchase agreement with BLUE MOTOR FINANCE LIMITED (BMF) was of unsatisfactory quality. What happened In March 2025, Miss L was supplied with a used car through a hire purchase agreement with BMF. The cas... (4 pages)View decision -
Decision Reference DRN-6267180
21 Apr 2026 Clydesdale Bank Plc Not upheldMortgagesDRN-6267180 The complaint Mrs P’s complaint is about her mortgage account with Clydesdale Bank Plc trading as Virgin Money, and referred to here as VM. Mrs P is unhappy that VM has added interest to her mortgage arrears without providing a breakdown of the how it has calculated the amo... (3 pages)View decision -
Decision Reference DRN-6076122
21 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6076122 The complaint Miss B is complaining that Revolut Ltd hasn’t refunded a payment she says she didn’t authorise. What happened Miss B was on holiday abroad. She was approached by someone who was selling beach towels and says she agreed to buy a beach towel for the equivalent of... (3 pages)View decision -
Decision Reference DRN-6287565
21 Apr 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6287565 The complaint Miss C is complaining about Nationwide Building Society because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss C fell victim to a cruel investment scam after she was introduced to a fake investment scheme by a trusted frien... (3 pages)View decision -
Decision Reference DRN-6270452
21 Apr 2026 Inter Partner Assistance SA Not upheldInsuranceDRN-6270452 The complaint Mr M and Ms M complain that Inter Partner Assistance SA (IPA) hasn’t settled a personal accident claim they made on a travel insurance policy. As Mr M brought the complaint to us, for ease, I’ve referred mainly to him. What happened The background to this compl... (4 pages)View decision