We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5251396
10 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5251396 The complaint Mr L complains HSBC UK Bank Plc (“HSBC”) closed his Euro based currency account without notice nor explanation. Mr L adds that when he raised this with HSBC it said the closure was done in error and the account would be reinstated, but then reneged on this posi... (4 pages)View decision -
Decision Reference DRN-4787237
10 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4787237 The complaint Mr N complains about a claim he made to HSBC UK Bank Plc (“HSBC”). What happened The parties are familiar with the background to this complaint so I will only summarise the details. This reflects my informal remit. In October 2023, Mr N paid for a holiday renta... (4 pages)View decision -
Decision Reference DRN-5181360
10 Jan 2025 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-5181360 The complaint Mr S complains that MI Vehicle Finance Limited (“MIVF”) treated him unfairly when it recovered his vehicle after it had been impounded by the Police. What happened Mr S was supplied with a used van by MIVF under a hire purchase agreement in January 2021. Mr S b... (3 pages)View decision -
Decision Reference DRN-5234126
10 Jan 2025 HSBC UK Bank Plc UpheldInvestmentsDRN-5234126 The complaint Mr H complains that they received unsuitable investment advice from HSBC UK Bank Plc (HSBC) in August 2021. In particular, he feels it exposed him to too much risk and he was coerced into make the investment. What happened Mr H had investments managed by HSBC ... (5 pages)View decision -
Decision Reference DRN-5135901
10 Jan 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5135901 The complaint The estate of Mrs H disputes a transaction made from one of its accounts. It says TSB Bank PLC (“TSB”) should not have allowed the transaction to be made. This complaint has been brought by the executor of the late Mrs H’s will and for ease, I will refer to the... (2 pages)View decision -
Decision Reference DRN-5250792
10 Jan 2025 Yorkshire Building Society Not upheldMortgagesDRN-5250792 The complaint Mr T complains that following a Data Subject Access Request (“DSAR”) to Yorkshire Building Society that he discovered other customers personal data contained within his documents. What happened Mr T took out a residential mortgage with Yorkshire in April 2002 w... (2 pages)View decision -
Decision Reference DRN-4423484
10 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4423484 The complaint Mr T has complained that Monzo Bank Ltd won’t refund transactions he says he didn’t make or otherwise authorise. Mr T is also unhappy Monzo closed his account. What happened Mr T had a current account with Monzo. Mr T is unhappy Monzo have not refunded him f... (5 pages)View decision -
Decision Reference DRN-5112776
10 Jan 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5112776 The complaint G (a limited company) complains that The Royal Bank of Scotland (‘RBS’) closed its business bank account without any warning. It complains that RBS didn’t update its address on its system as requested. G’s complaint is brought by its director, Mr C. What happen... (4 pages)View decision -
Decision Reference DRN-5218828
10 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5218828 The complaint Mr E is unhappy that Lloyds Bank PLC added an incorrect telephone number to his online banking profile. What happened In September 2024, Mr E opened a new bank account with Lloyds. In his application, Mr E included his mobile telephone number. But once the new ... (2 pages)View decision -
Decision Reference DRN-5159802
10 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5159802 The complaint Ms K and Mr M have complained that The Royal London Mutual Insurance Society Limited (“RL”) declined the claim Mr M made on their joint life and critical illness policy and have said they won’t continue the policy on the same terms. What happened In late Novemb... (4 pages)View decision
