We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
-
Decision Reference DRN-5425291
7 Apr 2025 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5425291 The complaint Mr N complains that American Express Services Europe Limited (Amex) reduced his credit limit and that resulted in him going over the limit. He also says they wrongly reported his account status to the Credit Reference Agencies (CRA’s). What happened Mr N has a ... (2 pages)View decision -
Decision Reference DRN-5397471
7 Apr 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5397471 The complaint Mr S has complained that Clydesdale Bank Plc, trading as Virgin Money, unfairly closed his credit card account. What happened Mr S held a credit card account with Virgin Money, but discovered it had been closed. Virgin said it had emailed him, requiring him to ... (2 pages)View decision -
Decision Reference DRN-5403408
7 Apr 2025 MBNA Limited UpheldBanking and PaymentsDRN-5403408 The complaint X has complained that MBNA Limited hasn’t offered any method of unblocking an account with it, other than speaking on the phone. What happened On 28 October 2024, X tried to make a purchase using his MBNA card, but it was flagged for security checks. X tried to... (2 pages)View decision -
Decision Reference DRN-5336977
6 Apr 2025 Nelson Insurance Company Ltd Not upheldInsuranceDRN-5336977 The complaint Mr B complains about the way Nelson Insurance Company Ltd (“Nelson”) settled a claim under his car insurance policy following an accident. Any reference to Nelson in this decision includes its appointed agents and representatives. What happened In January 2018 ... (4 pages)View decision -
Decision Reference DRN-5400191
6 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5400191 The complaint Mr B complains that Santander UK Plc declined his credit card whilst he was abroad. He’s also unhappy about the customer service he received when he tried to contact Santander about the issue. What happened Mr B holds a credit card with Santander. Prior to trav... (2 pages)View decision -
Decision Reference DRN-5390753
6 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5390753 The complaint Mr K complains about the length of time it took Nationwide Building Society to refund a Direct debit payment to his account when he made a manual payment to pay the account balance the day before the Direct Debit was taken. What happened Mr K holds a credit car... (2 pages)View decision -
Decision Reference DRN-5434515
5 Apr 2025 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5434515 The complaint Mr D complains that American Express Services Europe Limited (AESEL) wouldn’t issue him with a new card whilst he was out of the country. He’s also unhappy that the AESEL agent he spoke to couldn’t provide clear information about how his card could be received ... (3 pages)View decision -
Decision Reference DRN-5082256
4 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5082256 The complaint Ms H complains about Barclays Bank UK PLC. She says that she has fallen victim to an investment scam and would like Barclays to refund her the money she has lost. What happened Ms H was introduced to a company (which I will call L) offering investment opportu... (3 pages)View decision -
Decision Reference DRN-5082255
4 Apr 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5082255 The complaint Ms H complains about Monzo Bank Ltd. She says that she has fallen victim to an investment scam and would like Monzo to refund her the money she has lost. What happened Ms H was introduced to a company (which I will call L) offering investment opportunity with... (3 pages)View decision -
Decision Reference DRN-5158394
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5158394 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (10 pages)View decision
