We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-5200653
2 Jan 2025 Go Car Credit Limited UpheldConsumer CreditDRN-5200653 The complaint Miss H is unhappy that a car supplied to her under a Hire Purchase agreement with Go Car Credit Limited (Go Car Credit) was of an unsatisfactory quality. What happened In December 2022, Miss H decided to purchase a vehicle via a dealership who I will refer to ... (6 pages)View decision -
Decision Reference DRN-4895308
2 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-4895308 The complaint Mr T complains The Royal London Mutual Insurance Society Limited provided misleading information ahead of him transferring his ISA to another provider. He argues his reliance on this information has caused him a financial loss. What happened Mr T held an inves... (4 pages)View decision -
Decision Reference DRN-5004009
2 Jan 2025 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5004009 The complaint Miss H is unhappy that a car supplied to her under a conditional sale agreement with Santander Consumer (UK) Plc (“SCUK”) was of an unsatisfactory quality. When I refer to what Miss H has said and what SCUK has said, it should also be taken to include things s... (5 pages)View decision -
Decision Reference DRN-5013362
2 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5013362 The complaint Mrs T complained because Nationwide Building Society refused to refund her for cash machine withdrawals which she said she didn’t make. What happened When Mrs T received her Nationwide statement for February 2024, she noticed eight cash machine transactions wh... (4 pages)View decision -
Decision Reference DRN-5217633
2 Jan 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5217633 The complaint Mr M complains that The Prudential Assurance Company Limited has failed to treat him fairly when it delayed the payment of some pension benefits due to him. What happened Mr M is terminally ill. So in this complaint he has been represented by a family member wh... (4 pages)View decision -
Decision Reference DRN-4926063
2 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4926063 The complaint Ms K complains that Monzo Bank closed her account with immediate effect and without providing her with an explanation. This caused her inconvenience and stress. She would like an explanation as to why her account was closed, compensation for the distress and in... (3 pages)View decision -
Decision Reference DRN-5187581
2 Jan 2025 Alan Blunden & Co Ltd Not upheldInsuranceDRN-5187581 The complaint Mrs A and Mr W complain about the broker for their caravan insurance, Alan Blunden & Co Ltd trading as Cover4Caravans (Cover4), after a claim on their policy was declined. What happened Mrs A and Mr W insured their caravan through Cover4, an insurance broke... (3 pages)View decision -
Decision Reference DRN-4844652
2 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4844652 The complaint Ms I complains that HSBC UK Bank Plc (“HSBC”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened an... (2 pages)View decision -
Decision Reference DRN-5197894
2 Jan 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5197894 The complaint Mrs M complains about the way Lloyds Bank General Insurance Limited has handled a claim she made under her home insurance policy. Reference to Mrs M or Lloyds includes their respective representatives and agents. What happened The circumstances aren’t in disp... (4 pages)View decision -
Decision Reference DRN-5237293
2 Jan 2025 Secure Trust Bank Plc UpheldConsumer CreditDRN-5237293 The complaint Mr I is complaining about the quality of a vehicle supplied to him by Secure Trust Bank Plc trading as Moneyway (Moneyway). What happened In October 2022, Mr I acquired a vehicle via a hire purchase agreement with Moneyway. He borrowed £6,990 – the cash price o... (4 pages)View decision
