We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5139410
13 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5139410 The complaint Mr W’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably in relation to a complaint he made about a timeshare he bought using credit from Novuna. The complaint is only ... (4 pages)View decision -
Decision Reference DRN-5142980
13 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5142980 The complaint Mr N’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance 1 (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 19... (15 pages)View decision -
Decision Reference DRN-5142802
13 Nov 2024 esure Insurance Limited UpheldInsuranceDRN-5142802 The complaint Mrs G is unhappy with the way esure Insurance Limited (esure) have reported a claim she made under her motor insurance policy. Mrs G is being represented by a family member in this complaint, but for ease I have referred to Mrs G throughout. What happened In Ma... (4 pages)View decision -
Decision Reference DRN-5125482
13 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5125482 The complaint Mr B is a sole trader, trading as J. He complains Admiral Insurance (Gibraltar) Limited turned down a claim he made on his public liability insurance policy. What happened In June 2021 Mr B carried out work for a customer at their property. In or around Novembe... (4 pages)View decision -
Decision Reference DRN-5037787
13 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5037787 The complaint Mrs D is unhappy with what Aviva Insurance Limited following claims she made on her legal expenses insurance policy. What happened In December 2022 Mrs D sought assistance under her legal expenses insurance with a discrimination claim against her employer. Aviv... (3 pages)View decision -
Decision Reference DRN-4891187
13 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4891187 The complaint Mr F complains that Barclays Bank UK PLC trading as Barclaycard rejected his claim under Section 75. What happened Mr F booked a package holiday for himself and his wife with a supplier and paid using his Barclaycard credit card. When booking the holiday, the s... (4 pages)View decision -
Decision Reference DRN-5142323
13 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5142323 The complaint Ms M complains about U K Insurance Limited trading as Direct Line’s (UKI) handling of a motor insurance claim. What happened Ms M held a motor insurance policy with UKI. In 2021 she was involved in a collision with a third party and made a claim on the policy. ... (4 pages)View decision -
Decision Reference DRN-5110682
13 Nov 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-5110682 The complaint Mr and Mrs J complain that Legal and General Assurance Society Limited (L&G) declined a claim on their critical illness insurance policy. What happened Mr and Mrs J applied for a critical illness policy with L&G in January 2022 with the policy starting ... (5 pages)View decision -
Decision Reference DRN-5069739
13 Nov 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-5069739 The complaint Mrs P is unhappy with what HCC International Insurance Company Plc did following a claim on her ‘Tenanted Property’ insurance policy. Mrs P is represented by her daughter and the complaint is brought by Mr D on her behalf. What happened In July 2023 Mrs P claim... (4 pages)View decision -
Decision Reference DRN-5064907
13 Nov 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5064907 The complaint Miss B complains Barclays Bank UK PLC (Barclays) caused delays when re-mortgaging her property. What happened Miss B says she is a longstanding customer with Barclays and started the process to change her mortgage from joint names to her sole name and at the sa... (3 pages)View decision
