We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4980029
12 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4980029 The complaint A limited company, which I’ll refer to as ‘S’, is unhappy with the service it received from Lloyds Bank PLC surrounding statements for its Bounce Back Loan (“BBL”) S’s complaint is brought to this service by its director, whom I’ll refer to as ‘Miss D’. What ha... (3 pages)View decision -
Decision Reference DRN-5050144
12 Nov 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5050144 The complaint Mr T complains about how Fortegra Europe Insurance Company Ltd dealt with and settled a claim he made for damage to his sofas. What happened The background to this complaint and my initial conclusions were set out in my provisional decision dated 21 October 20... (7 pages)View decision -
Decision Reference DRN-5142436
12 Nov 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-5142436 The complaint Mr S complains that Marshmallow Insurance Limited wrongly removed his No Claims Discount (NCD) after he made a claim under his motor insurance policy. Marshmallow is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions o... (6 pages)View decision -
Decision Reference DRN-4834182
12 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4834182 The complaint Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to a scam. What happened Miss T was approached via a messaging app by someone who offered her a job opportunity with a company I’ll call H in this decision. The ... (3 pages)View decision -
Decision Reference DRN-5062413
12 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5062413 The complaint Mr H has complained that The Royal London Mutual Insurance Society Limited (Royal London) omitted to instigate a policy upgrade to his critical illness policy and about the service he received. What happened Mr H took out a critical illness policy through an in... (2 pages)View decision -
Decision Reference DRN-5141343
12 Nov 2024 Bamboo Limited UpheldConsumer CreditDRN-5141343 The complaint Mr G says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to him. What happened Mr G took out a loan for £3,000 over 24 months in July 2022. The monthly repayments were £168.16. The total repayable was £4,037.22. Mr G says the loan was unaffordable.... (3 pages)View decision -
Decision Reference DRN-5087479
12 Nov 2024 Premium Plan Limited Not upheldConsumer CreditDRN-5087479 The complaint Ms A complains that Premium Plan Limited trading as Premium Plan was irresponsible in its lending to her. She wants all interest, fees and charges she paid on her hire purchase agreement refunded along with interest and compensation for the distress and inconve... (3 pages)View decision -
Decision Reference DRN-4809040
12 Nov 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4809040 The complaint Mr A’s complaint is that a car supplied to him under a hire purchase agreement (‘HPA’) with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’) was not of satisfactory quality. He also complains about poor after sales service and lack of or dela... (5 pages)View decision -
Decision Reference DRN-5027156
12 Nov 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-5027156 The complaint Mr M complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited (‘RCI’). Mr M has had problems with the car and wants to hand it back. What happened Mr M acquired the vehicle in March 2022. It was brand new and cost £1... (5 pages)View decision -
Decision Reference DRN-5139092
12 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5139092 Complaint Mr S is unhappy that Revolut Ltd didn’t refund his losses after he fell victim to an investment scam. Mr S has brought this complaint with the assistance of professional representatives, but for simplicity’s sake I’ve generally referred to Mr S throughout the text ... (4 pages)View decision
