We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5102529
12 Nov 2024 Everyday Lending Limited Not upheldConsumer CreditDRN-5102529 The complaint Mr S says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr S took out a loan for £1,500 over 24 months in March 2023. The monthly repayments were £156.88 and the total repayable was £3,765.12. Mr S says he... (3 pages)View decision -
Decision Reference DRN-4886698
12 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4886698 The complaint Mr A complains HSBC UK Bank Plc didn’t do enough when he fell victim to a scam. What happened Mr A has an account with HSBC with a credit card. He has accounts with another business too who I’ll refer to as “B” throughout the rest of this decision. Mr A contact... (2 pages)View decision -
Decision Reference DRN-5092083
12 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5092083 The complaint Mr C complains HSBC UK Bank Plc unfairly blocked his account. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr C held a basic bank account with HSB... (2 pages)View decision -
Decision Reference DRN-4880162
12 Nov 2024 Fleet Mortgages Ltd Not upheldBanking and PaymentsDRN-4880162 The complaint “O”, a limited company, complains about the time it took for Fleet Mortgages Ltd (“Fleet”) to process its mortgage application. O is represented by its director, Mr R. What happened Mr R says that despite sending Fleet the information it needed in connection wi... (3 pages)View decision -
Decision Reference DRN-4718413
12 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4718413 The complaint Mr A says J.P. Morgan Europe Limited trading as Chase (“Chase”) refuses to refund him for two ATM withdrawals he says shouldn’t have been debited from his account. What happened Mr A says he was abroad when he used his Chase card to try and withdraw money from ... (2 pages)View decision -
Decision Reference DRN-5067455
12 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5067455 The complaint Mr M complains Monzo Bank Ltd unfairly closed his account without notice and withheld funds. Mr M says this caused him significant distress and inconvenience. What happened The detailed background of this complaint is well known to both parties. So, I’ll only ... (3 pages)View decision -
Decision Reference DRN-4598881
12 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4598881 The complaint Mr H says Starling Bank Limited (“Starling”) refuses to refund him for a transaction on his account he says he didn’t authorise. What happened Mr H says he was abroad and at a bar when he was notified about a transaction on his account in the amount of £874.93 ... (2 pages)View decision -
Decision Reference DRN-5136876
12 Nov 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5136876 The complaint Ms V complains about the way that TransUnion International UK Limited (TransUnion) has managed her electoral roll information. What happened Ms V is unhappy that since 2017, her electoral roll information drops off her TransUnion credit report around January ea... (2 pages)View decision -
Decision Reference DRN-5137728
12 Nov 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-5137728 The complaint Mr and Mrs T have complained that the mortgage endowment policy they have with Sun Life Assurance Company of Canada (U.K.) Limited (SLOC) was not viable as a repayment vehicle for their mortgage and should not have been sold to them. They have said when the pol... (6 pages)View decision -
Decision Reference DRN-5014879
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5014879 The complaint Ms G is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Ms G is being represented by a claims management company but for ease of reading I’ll only refer to Ms G in my decision. What happened The detailed background to this compl... (7 pages)View decision
