We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5054709
12 Nov 2024 Lloyds Bank PLC Not upheldMortgagesDRN-5054709 The complaint Mr S complains about incorrect information given to him by Lloyds Bank PLC about his mortgage. What happened Mr S took out a mortgage with Lloyds in 2008. Mr S’s mortgage was on a variable rate and there was a change in the interest rate. Lloyds recalculated hi... (3 pages)View decision -
Decision Reference DRN-5081464
12 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5081464 The complaint Mr B complains that Oodle Financial Services Limited trading as Oodle Car Finance failed to carry out adequate affordability checks before providing him with a hire purchase agreement. He says this has caused him financial hardship and he wants the payment he m... (3 pages)View decision -
Decision Reference DRN-5091074
12 Nov 2024 Santander UK Plc Not upheldMortgagesDRN-5091074 The complaint Miss R complains that Santander UK Plc unfairly declined her application to port her mortgage. She had to pay an early repayment charge (ERC) when she repaid the mortgage and lost the benefit of the low interest rate. A family member, who I’ll refer to as Mr C,... (3 pages)View decision -
Decision Reference DRN-5025575
12 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5025575 The complaint Miss M complains that Nationwide Building Society (‘Nationwide’) won’t refund the money she lost when she fell victim to a scam. What happened Miss M’s complaint has been brought by a professional representative. It’s said that in 2020 a friend of Miss M’s had... (6 pages)View decision -
Decision Reference DRN-5139256
12 Nov 2024 Mi Vehicle Finance Limited Not upheldConsumer CreditDRN-5139256 The complaint Mr O has complained to us about a credit agreement with MI Vehicle Finance Limited trading as Mann Island (“Mann”). What happened In January 2023 Mr O entered into a hire purchase agreement for a used car. During the course of the agreement Mr O missed two pay... (4 pages)View decision -
Decision Reference DRN-5092741
12 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5092741 The complaint Mr T complains that Volkswagen Financial Services (UK) Limited (VWFS) was irresponsible in its lending to him. He wants all interest, charges and fees paid refunded along with interest as well as compensation for the stress and inconvenience he has been caused.... (3 pages)View decision -
Decision Reference DRN-5092861
12 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5092861 The complaint Mr A complains that the Royal Bank of Scotland Plc (RBS) didn’t protect him from an investment scam. Mr A is being supported in making his complaint by a representative. But for ease, I’ll only refer to Mr A in this decision. What happened Mr A says that in 201... (4 pages)View decision -
Decision Reference DRN-4738154
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4738154 The complaint Miss R complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the prov... (9 pages)View decision -
Decision Reference DRN-5070600
12 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5070600 The complaint Mr J has complained that Lloyds Bank PLC didn’t do enough to safeguard him when he was gambling high volumes with unregulated online casinos. Background Mr J has explained that between February and June 2024 he was placing high value bets with an online casino ... (3 pages)View decision -
Decision Reference DRN-5140596
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5140596 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the provisi... (11 pages)View decision
