We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5038521
12 Nov 2024 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5038521 The complaint C, a limited company, complains PayPal UK Ltd restricted its account and refunded buyers. The restriction of the account has led to a loss of sales. Mr H, a director, is representing C. What happened C’s PayPal account was restricted. PayPal said this was due... (2 pages)View decision -
Decision Reference DRN-4661059
12 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4661059 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) won’t refund transactions he made under duress. What happened In June 2023, Mr G attended a cricket match with a client, after which he went out for drinks. Mr G believes that he was... (7 pages)View decision -
Decision Reference DRN-4979827
12 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4979827 The complaint Mr C complains that Barclays Bank UK PLC have failed to refund £105,000 he says he lost to an investment scam. Mr C is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr C in this decision. The details of this complaint a... (3 pages)View decision -
Decision Reference DRN-5138964
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5138964 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost after falling victim to a scam. What happened In July 2022, Mrs P saw an advertisement on a social media site which was promoted by a well-known personality and talked about ... (10 pages)View decision -
Decision Reference DRN-4951478
12 Nov 2024 more 2 life Ltd UpheldMortgagesDRN-4951478 The complaint Mr J’s complaint is about a lifetime mortgage he has with more 2 life Ltd (m2l). He is unhappy with how much the property was valued for in 2020, believing it was deliberately undervalued, and this meant that less money was released to him than should have been... (4 pages)View decision -
Decision Reference DRN-5055792
11 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5055792 The complaint Mr N complains that a car that was supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited wasn’t of satisfactory quality and was mis-sold to him. What happened A used car was supplied to Mr N under a hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-5136929
11 Nov 2024 Currensea Limited UpheldBanking and PaymentsDRN-5136929 The complaint Mr B complains that Currensea Limited won’t refund two payments to his account. What happened I issued a provisional decision on this complaint last month in which I described what had happened as follows: “Mr B has an account with Currensea, which is a card ba... (3 pages)View decision -
Decision Reference DRN-5094259
11 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5094259 The complaint Mr R complains that he’s been harassed by Oodle Financial Services Limited, trading as Oodle Car Finance, about the payments due under a hire purchase agreement. What happened A used car was supplied to Mr R under a hire purchase agreement with Oodle Car Financ... (3 pages)View decision -
Decision Reference DRN-5056258
11 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5056258 The complaint Mr and Mrs M have complained that Bank of Scotland plc (trading as Halifax) won’t refund the money they lost in a scam. What happened This complaint surrounds a joint account of Mr and Mrs M’s. But as the events in question happened to Mr M, I’ll mainly be talk... (3 pages)View decision -
Decision Reference DRN-4997015
11 Nov 2024 Barclays Bank Plc UpheldInvestmentsDRN-4997015 The complaint Mr and Mrs B complaint that Barclays Bank Plc failed to properly administer its investment portfolio in respect of investment portfolio charges paid for an offshore bond. What happened Mr B is the representative in this complaint for himself and Mrs B. They hel... (5 pages)View decision
