We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5329994
13 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5329994 The complaint Mr I complains that Monzo Bank Ltd unfairly loaded a CIFAS marker under his name. What happened Around February last year, Monzo loaded a CIFAS marker under Mr I’s name following the immediate closure of his account. This was in response to a report it received... (3 pages)View decision -
Decision Reference DRN-5274612
13 Feb 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5274612 The complaint Mr B complains about the repairs Liverpool Victoria Insurance Company Limited (LV) carried out to his car, under his car insurance policy. LV has been represented on the claim by its agents, including its repairer, who I’ll refer to as S. For simplicity, at poi... (4 pages)View decision -
Decision Reference DRN-4896002
13 Feb 2025 Stephen Foster UpheldPensions and AnnuitiesDRN-4896002 The complaint Ms H complains about the advice given by Stephen Foster to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial loss. What hap... (10 pages)View decision -
Decision Reference DRN-5315776
13 Feb 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5315776 The complaint Miss P complains that Advantage Insurance Company Limited (“Advantage”) declined to pay her claim and cancelled her policy because she hadn’t told it about modifications to her car. What happened Miss P had a motor insurance policy with Advantage covering her c... (6 pages)View decision -
Decision Reference DRN-5200696
13 Feb 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5200696 The complaint Miss D is unhappy that Aviva Insurance Limited (Aviva) applied a second excess to her private medical insurance policy. What happened Miss D had a private medical insurance policy with Aviva. The policy year ran from 1 April 2023 to 31 March 2024. She renewed t... (2 pages)View decision -
Decision Reference DRN-5272891
13 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5272891 The complaint Mr W is unhappy U K Insurance Limited turned down a claim he made on his legal expenses insurance policy. What happened In March 2023 Mr W contacted UKI seeking assistance with a claim he wanted to bring against the NHS. He believed it had been guilty of medica... (3 pages)View decision -
Decision Reference DRN-5145902
13 Feb 2025 The Aldra Group Ltd Not upheldPensions and AnnuitiesDRN-5145902 The complaint Mr S complained about advice he was given to transfer the benefits of a defined-benefit (DB) pension scheme to a type of personal pension. He says the advice, which was provided in February 2007, was unsuitable for him and believes this has caused him a financi... (8 pages)View decision -
Decision Reference DRN-5065342
13 Feb 2025 AJ Bell Management Limited Not upheldInvestmentsDRN-5065342 The complaint Mr A complained about AJ Bell Management Limited (AJ Bell). He said it has not paid the correct amount of interest on his cleared cash balance regarding his trading account that he holds with it. He would like AJ Bell to recalculate and pay the correct interest... (4 pages)View decision -
Decision Reference DRN-5329713
13 Feb 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5329713 The complaint Mr K’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) acted unfairly and unreasonably by (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (t... (4 pages)View decision -
Decision Reference DRN-5049899
13 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5049899 The complaint Mr W complains that Nationale Westminster Bank Plc unfairly registered a marker about him at Cifas, the national fraud database. He is also unhappy that NatWest closed his account. What happened Mr W had a current account with NatWest which he used to receive ... (4 pages)View decision
