We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4769454
11 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4769454 The complaint Mr T complains that Santander UK Plc (‘Santander’) won’t refund the money he lost when he says he fell victim to a scam. What happened Mr T says that he received marketing information from an introducer in respect of an investment opportunity with a company I’... (3 pages)View decision -
Decision Reference DRN-5128105
11 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5128105 The complaint Mr and Mrs A complain about how Royal & Sun Alliance Insurance Limited (“RSA”) dealt with a claim she made on her home insurance policy. Mrs A brought the complaint to this service so I will refer to her throughout my decision. RSA are the... (7 pages)View decision -
Decision Reference DRN-5137542
11 Nov 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-5137542 The complaint Mr A is unhappy with Healthcare Finance Limited’s response to a breach of contract claim he raised with it in relation to orthodontic treatment from a third party “S”. Healthcare Finance provided funding for the treatment and Mr A made a claim under the connect... (2 pages)View decision -
Decision Reference DRN-5042713
11 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5042713 The complaint Mr N complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in an investment scam. What happened What Mr N says: Mr N was introduced to an investment opportunity by an ex-work friend, who said it was genuine - he said he was making money from it. He c... (4 pages)View decision -
Decision Reference DRN-4946017
11 Nov 2024 FIL Investment Services (UK) Limited Not upheldInvestmentsDRN-4946017 The complaint Mrs F complains about the way in which FIL Investment Services (UK) Limited issued statements on her Flexible Mortgage Individual Savings Account (FMISA). Mrs F is being represented in her complaint by a family member. For ease I will refer to all actions as be... (2 pages)View decision -
Decision Reference DRN-5064691
11 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5064691 The complaint Mrs B says Barclays Bank UK PLC (“Barclays”) refuses to refund her for transactions on her account she says she didn’t make or authorise. What happened Mrs B disputes 18 transactions on her account totalling £749.33. She says she received a phone call and was t... (2 pages)View decision -
Decision Reference DRN-4946263
11 Nov 2024 Legal & General Investment Management Ltd Not upheldInvestmentsDRN-4946263 The complaint Mrs F complains about the investment performance of a Flexible Mortgage Individual Savings Account (FMISA) which was managed by Legal & General Investment Management Ltd. Mrs F is being represented in her complaint by a family member. For ease I will refer ... (2 pages)View decision -
Decision Reference DRN-4998365
11 Nov 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4998365 The complaint T says HSBC UK Bank Plc (“HSBC”) refuses to refund it for transactions on its’ account it says it didn’t authorise. What happened T says its’ director (who I’ll refer to as B) had his phone stolen and the thieves were able to access his online banking apps and ... (3 pages)View decision -
Decision Reference DRN-5084848
11 Nov 2024 Elevate Portfolio Services Limited Not upheldInvestmentsDRN-5084848 The complaint Mr H has complained following the drop in value of his individual savings account (ISA) held on the Elevate Portfolio Services Limited (Elevate) platform. What happened Mr H invested approximately £7,000 into a fund within an ISA in 2007. The fund is managed by... (2 pages)View decision -
Decision Reference DRN-5137631
11 Nov 2024 Trinity Lane Insurance Company Limited Not upheldInsuranceDRN-5137631 The complaint Mr J complains that Trinity Lane Insurance Company Limited incorrectly recorded that it cancelled his motor insurance policy. Where I refer to Trinity Lane, this includes the actions of its agents and claims handlers for which it takes responsibility. What ha... (2 pages)View decision
