We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4930701
11 Nov 2024 GoCardless Ltd Not upheldBanking and PaymentsDRN-4930701 The complaint Mr D complains that GoCardless won’t refund his payments he made for a car that didn’t arrive. He’d like the firm to refund him. What happened In March 2024 Mr D used GoCardless’ Instant Bank Pay service to make three payments to a merchant he wished to purcha... (2 pages)View decision -
Decision Reference DRN-4923623
11 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4923623 The complaint Mr L complains that Vanquis Bank Limited (“Vanquis”) failed to refund transactions he didn’t recognise. What happened Mr L is supported by a representative in this complaint. For ease of reading, I’ll only refer to Mr L. In late 2023, Mr L noticed payments had ... (3 pages)View decision -
Decision Reference DRN-4823373
11 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4823373 The complaint Mr W complains National Westminster Bank Plc (NatWest) are refusing to refund him a series of unauthorised transfers and payments. What happened Mr W contacted NatWest to report a series of unauthorised transfers in early January 2024. These transactions were ... (7 pages)View decision -
Decision Reference DRN-4988811
11 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4988811 The complaint Mr T complains that Barclays Bank UK Plc have behaved unreasonably in pursuing him through a personal guarantee which he says he didn’t provide. What happened Mr T told us: His limited company which I’ll call ‘C’ had a business account with Barclays and too... (4 pages)View decision -
Decision Reference DRN-5015439
11 Nov 2024 Aviva Equity Release UK Limited Not upheldMortgagesDRN-5015439 The complaint Mrs H’s complaint arises out of a lifetime mortgage with Aviva Equity Release UK Limited. Mrs H wanted to move the mortgage onto a new property and paid administration and valuation fees of £592. Aviva later declined the application after being advised by solic... (4 pages)View decision -
Decision Reference DRN-4773380
11 Nov 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4773380 The complaint Mr H complains about problems he’s had with BMW Financial Services (GB) Limited, trading as Alphera Financial Services (Alphera), since he returned a car, he had been financing through them. What happened In January 2019 Mr H took receipt of a car. He financed ... (2 pages)View decision -
Decision Reference DRN-5087784
11 Nov 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-5087784 The complaint Miss N complains that Madison CF UK Limited trading as 118 118 Money recorded a default on her credit file. What happened Miss N holds a credit card account and a loan account with 118 118 Money. In February/March 2024 Miss N experienced a change in her financi... (2 pages)View decision -
Decision Reference DRN-4699522
11 Nov 2024 Northern Bank Limited UpheldBanking and PaymentsDRN-4699522 The complaint Mr D has complained that Northern Bank Limited (trading as Danske Bank) won’t refund the money he lost after falling victim to a scam. What happened In 2022, Mr D saw an online advert for an investment company. But the company were actually scammers. Mr D provi... (3 pages)View decision -
Decision Reference DRN-4492930
11 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4492930 The complaint Miss M is unhappy Revolut Ltd won’t refund the money she says she lost as the result of a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bot... (7 pages)View decision -
Decision Reference DRN-5096592
11 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5096592 The complaint Mrs S would like Clydesdale Bank Plc trading as ‘Virgin Money’ to pay more compensation to reflect delays she experienced and poor service it provided during the process of transferring her ISA* from another financial services business (whom I’ll call ‘B’ to ke... (4 pages)View decision
