We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-5054478
14 Apr 2025 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-5054478 The complaint Mr W complains Scottish Friendly Assurance Society Limited (‘Scottish Friendly’) closed his investment bond without his knowledge and without explanation, and gave him insufficient redress. What happened In 2023 Mr W opened a Scottish Bond which was provided by... (4 pages)View decision -
Decision Reference DRN-5184935
14 Apr 2025 First Response Finance Ltd Not upheldConsumer CreditDRN-5184935 The complaint Mr H complains that the car he acquired financed through a hire purchase agreement with First Response Finance Ltd (“First Response”) wasn’t of satisfactory quality. What happened In July 2023 Mr H acquired a used car financed through a hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN-5059883
14 Apr 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5059883 The complaint Mr M says TSB Bank plc (“TSB”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr M says his account was blocked and following this he noticed unauthorised transactions had been made. Mr M also says someone else ... (3 pages)View decision -
Decision Reference DRN-5393420
14 Apr 2025 Salad Finance Limited Not upheldConsumer CreditDRN-5393420 The complaint Mr H complains that Salad Finance Limited lent to him irresponsibly. What happened In August 2023, Mr H took out a loan with Salad Finance for £500.00 over 12 months. The monthly repayment figure was £57.42. In March 2024, Mr H made an additional loan applica... (2 pages)View decision -
Decision Reference DRN-4652176
14 Apr 2025 Advisory Insurance Brokers Limited Not upheldInsuranceDRN-4652176 The complaint A limited company, which I will refer to as C, complains about the service it received from Advisory Insurance Brokers Limited trading as Towergate Insurance Brokers when seeking quotes for a commercial insurance policy. What happened Both parties are aware of... (3 pages)View decision -
Decision Reference DRN-5366232
14 Apr 2025 Sky UK Limited Not upheldConsumer CreditDRN-5366232 The complaint Mr M complains about service he got from Sky UK Limited (Sky). What happened On 19 June 2024, Mr M placed an online order for a new mobile phone from Sky. The fixed sum credit agreement was for £606, interest free, to be paid over 36 months. Payments were £18 f... (4 pages)View decision -
Decision Reference DRN-5450779
14 Apr 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5450779 The complaint Miss T complains that NewDay Ltd trading as Aqua irresponsibly lent to her. Miss T is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss T herself ... (3 pages)View decision -
Decision Reference DRN-5386493
14 Apr 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5386493 The complaint Miss S complains about Vanquis Bank Limited unfairly defaulting her credit card account. What happened At the beginning of 2024, Miss S unfortunately lost her job and came into financial difficulties. This meant she was unable to make the minimum payment on her... (3 pages)View decision -
Decision Reference DRN-5476517
14 Apr 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5476517 The complaint Miss G complains about the amount Red Sands Insurance Company (Europe) Limited (Red Sands) have paid to settle her claim under her home insurance policy. What happened The details of this complaint will be well known to both parties and so I’ve summarised event... (4 pages)View decision -
Decision Reference DRN-5299974
14 Apr 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5299974 Complaint Mr D complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the finance was unaffordable which resulted in the lending relationship between him and Advantage Finance being unfair to him. ... (5 pages)View decision
