We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5716407
25 Jul 2025 One Call Insurance Services Limited UpheldInsuranceDRN-5716407 The complaint Miss K complains about the service received from One Call Insurance Services Limited regarding her car insurance policy. What happened Miss K took out a car insurance policy through One Call in September 2024. Miss K contacted One Call through their live chat. ... (6 pages)View decision -
Decision Reference DRN-5650991
25 Jul 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5650991 THE COMPLAINT Mrs C complains that Bank of Scotland plc trading as Halifax will not reimburse her payment transactions made from her accounts which she says were unauthorised. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I wi... (3 pages)View decision -
Decision Reference DRN-5509785
25 Jul 2025 Whiting Group Limited UpheldPensions and AnnuitiesDRN-5509785 The complaint The estate of Mr A complains that Whiting Group Limited (Whiting) provided him with negligent financial advice to access and transfer the benefits of his Defined Benefit Occupational Pension (DB Scheme), causing him a financial loss. What happened The complaint... (9 pages)View decision -
Decision Reference DRN-5683395
25 Jul 2025 TrinityBridge Limited UpheldInvestmentsDRN-5683395 The complaint Mrs G complains about TrinityBridge Limited trading as Close Brothers Asset Management referred to as “CBAM”. In summary, she says: CBAM acted unfairly in managing a large holding – namely Synthomer Plc Shares (referred to as “Synthomer”) – with a value exc... (19 pages)View decision -
Decision Reference DRN-5460025
25 Jul 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5460025 The complaint Mrs H complains that Legal and General Assurance Society Limited (‘L&G’) has unreasonably refused a claim she made under a group income protection policy. What happened Mrs H is a member of her employer’s income protection policy, underwritten by L&G. ... (4 pages)View decision -
Decision Reference DRN-5599129
25 Jul 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5599129 The complaint Ms G complains that she has been unable to stop the ongoing advice service and related charges for her investment fund with St. James Place Wealth Management Plc trading as St. Jame’s Place (SJP) and about the way she has been treated by them. What happened Ms... (2 pages)View decision -
Decision Reference DRN-5672363
25 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5672363 The complaint Mr E complains that NewDay Ltd sent letters regarding his account to an address he never lived at resulting in the account being defaulted and terminated. What happened Mr E held a credit card account with NewDay. In 2020 Mr E experienced financial difficulties... (3 pages)View decision -
Decision Reference DRN-5383365
25 Jul 2025 Lloyds Bank PLC UpheldConsumer CreditDRN-5383365 The complaint Mr G complains about the quality of a car supplied to him through a hire purchase agreement with Lloyds Bank PLC (“Lloyds”). What happened Mr G acquired a car through a hire purchase agreement over a term of four years in February 2022. The car was around one y... (5 pages)View decision -
Decision Reference DRN-5715465
25 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5715465 The complaint Mr P complains Barclays Bank UK PLC trading as Barclaycard didn’t handle his section 75 / chargeback claim fairly and repeatedly failed to make reasonable adjustments. What happened Mr P has an account with Barclaycard and has been a customer for many years. Mr... (4 pages)View decision -
Decision Reference DRN-5446097
25 Jul 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5446097 The complaint N, a limited company, complains that Starling Bank Limited won’t refund the money it lost as the result of a scam. N has been represented in the complaint by one of its directors, Mr B. What happened In August 2023 Mr B received a call on his landline from some... (4 pages)View decision
