We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4994297
11 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4994297 The complaint Mr K complains Barclays Bank UK PLC registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr K held an account with Barclays. On 11 April 2024, the account rece... (3 pages)View decision -
Decision Reference DRN-5020954
11 Nov 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInvestmentsDRN-5020954 The complaint Mrs H and Mr H complained about The National Farmers’ Union Mutual Insurance Society (NFU). They said they were given unsuitable advice from NFU about investing in one of its managed funds within stocks and shares ISAs and additionally, in a joint select invest... (6 pages)View decision -
Decision Reference DRN-4978682
11 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4978682 The complaint Mr F has complained Barclays Bank UK PLC lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2022 Mr F was told by Barclays that they were closing his account. Mr F subsequently discovered a fraud-related marker ha... (2 pages)View decision -
Decision Reference DRN-5078594
11 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5078594 The complaint Mr T complains about the exchange rate he received from Lloyds Bank PLC when transferring funds abroad. What happened In 2023 Mr T made several substantial international money transfers (IMT) from his account held with Lloyds to his account held with another b... (3 pages)View decision -
Decision Reference DRN-5137757
11 Nov 2024 Liverpool Victoria Life Company Limited UpheldPensions and AnnuitiesDRN-5137757 The complaint Mr D is unhappy with the service he received from Liverpool Victoria Life Company Limited (Liverpool Victoria) whilst he was trying to take his pension benefits. What happened Mr D had a protected retirement plan with Liverpool Victoria which was due to mature... (4 pages)View decision -
Decision Reference DRN-5051362
11 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5051362 The complaint Mr M complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the money he lost when he says he fell victim to a scam. What happened Mr M says he was introduced to a company I’ll call H in this decision by an individual who built up a relationship with him. H’s p... (4 pages)View decision -
Decision Reference DRN-4705048
11 Nov 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4705048 The complaint The estate of Mrs W complains National Savings and Investments (NS&I) didn’t assist her in recovering a payment. This is the estate’s complaint but for ease of read, I will refer to its representative. As this is a small estate, that’s Miss W’s daughter. Al... (3 pages)View decision -
Decision Reference DRN-4942885
11 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4942885 The complaint Mr G is unhappy with the delays in his vehicle being repaired under his motor insurance policy with Admiral Insurance (Gibraltar) Limited (Admiral). What happened In March 2023 Mr G’s vehicle was unfortunately stolen. It was recovered by the police and Mr G rep... (3 pages)View decision -
Decision Reference DRN-5023213
11 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5023213 The complaint Miss B has complained Starling Bank Limited won’t refund numerous disputed card transactions in November 2023. What happened Miss B holds a current account with Starling, as well as other accounts. In December 2023 she complained to Starling that there were num... (3 pages)View decision -
Decision Reference DRN-4942172
11 Nov 2024 St James's Place UK plc UpheldInvestmentsDRN-4942172 The complaint The estate of the late Mrs B complains that St James’s Place UK plc (“SJP”): Caused delays in paying the estate the value of Mrs B’s cash ISA and hasn’t paid compensation for loss of interest. Used wrong information which meant it couldn’t successfully com... (3 pages)View decision
