We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-4964429
12 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4964429 The complaint Mr Y complains that Monzo Bank blocked and closed his account in February 2024 without explanation. He says this caused him panic and impacted his mental health. He would like his Monzo account to be re-opened and to be paid compensation for the time he spent t... (3 pages)View decision -
Decision Reference DRN-5274350
12 Feb 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5274350 The complaint Mrs P complains that BMW Financial Services (GB) Limited won’t transfer to her husband the hire purchase agreement that she entered into to pay for a car. Her husband is representing her in this complaint. What happened Mrs P entered into a hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-5327306
12 Feb 2025 Scottish Widows Limited Not upheldInvestmentsDRN-5327306 The complaint Mrs D complains that Scottish Widows Limited (‘SWL’) didn’t do enough to make her aware of an investment policy that she owned. She also says that SWL failed to send her any statements for the last c20 years and that she’s had to spend a considerable amount of ... (7 pages)View decision -
Decision Reference DRN-5195422
12 Feb 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5195422 The complaint Miss S complains that the car she acquired through Stellantis Financial Services UK Limited trading as PSA (“SFS”) wasn’t of satisfactory quality. She says there was a catastrophic fault with the car, and despite investigations and repairs, she experienced furt... (4 pages)View decision -
Decision Reference DRN-5327773
12 Feb 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5327773 The complaint Mr Z complains that Metro Bank PLC restricted and later closed his accounts without explaining why it had done so. Because he was abroad when the accounts were restricted, he had to return to the UK to resolve things, causing him distress and inconvenience and ... (3 pages)View decision -
Decision Reference DRN-5327368
12 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5327368 The complaint Mr M complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Mr M under a conditional sale agreement with Money... (3 pages)View decision -
Decision Reference DRN-5327750
12 Feb 2025 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5327750 The complaint Ms E complains that Somerset Bridge Insurance Services Limited (‘SBISL’) – trading as Vavista – is pursuing her for an outstanding balance after she cancelled her motor insurance. What happened Ms E had a motor insurance policy, taken out in March 2024 and arra... (3 pages)View decision -
Decision Reference DRN-5094493
12 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5094493 The complaint Miss D complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) ... (7 pages)View decision -
Decision Reference DRN-5327113
12 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5327113 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012, Mr D was appro... (44 pages)View decision -
Decision Reference DRN-4741143
12 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4741143 The complaint Mr O complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in an investment scam. What happened What Mr O says: Mr O received a message on WhatsApp from someone offering to set him up on a trading platform and provide him with a mentor who could teac... (6 pages)View decision
