We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367926 results
-
Decision Reference DRN-5004666
12 Feb 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5004666 The complaint Mrs C is unhappy that a car supplied to her under a hire purchase agreement with Mercedes-Benz Financial Services UK Limited, trading as Mercedez-Benz Finance (‘MBFS’), was of an unsatisfactory quality. What happened In October 2023, Mrs C was supplied with a ... (3 pages)View decision -
Decision Reference DRN-5215770
12 Feb 2025 Takepayments Limited UpheldConsumer CreditDRN-5215770 The complaint Mrs F and Mrs D are partners in a partnership, which I’ll call C. They complain that Takepayments Limited has unfairly charged them a lost terminal fee. What happened C took out a terminal hire contract with Takepayments in late 2023. The partners complained ab... (3 pages)View decision -
Decision Reference DRN-5234062
12 Feb 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5234062 The complaint Mr E complains TSB Bank plc unfairly blocked and then closed his student account. Mr E says he was treated unfairly and has been discriminated against. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of... (4 pages)View decision -
Decision Reference DRN-4904776
12 Feb 2025 Saxo Capital Markets UK Limited Not upheldInvestmentsDRN-4904776 The complaint Mr B complains that Saxo Capital Markets UK Limited (‘Saxo’) closed his trading account and liquidated all of his shares without his knowledge or permission. Mr B says that Saxo’s actions have resulted in a large capital gains tax liability because of the profi... (4 pages)View decision -
Decision Reference DRN-4942900
12 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4942900 The complaint Miss A complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of an employment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss A throughout this decision. What happened The backgroun... (8 pages)View decision -
Decision Reference DRN-4915580
12 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4915580 The complaint Mr D has complained about a kitchen he bought, using finance from Creation Consumer Finance Ltd. He has also complained about how it has handled his account, while the dispute has been ongoing. What happened In August 2023, Mr D entered into a finance agreement... (3 pages)View decision -
Decision Reference DRN-5184634
12 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5184634 The complaint Mr P complains that Revolut won’t refund him money he lost in an investment scam. Mr P is represented by a professional representative, but I’ll refer to Mr P throughout, for ease of reading. What happened The circumstances surrounding this complaint are well... (3 pages)View decision -
Decision Reference DRN-4796387
12 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4796387 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost as a result of a scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr A throughout this decision. What happened The background to this complaint... (3 pages)View decision -
Decision Reference DRN-5268134
12 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5268134 The complaint Ms B complains that HSBC UK Bank Plc, trading as first direct, won’t refund the money she lost. What happened Ms B made three payments to company L. She was referred to L by a property tribunal as she was looking for legal support with a landlord licence disput... (3 pages)View decision -
Decision Reference DRN-5318115
12 Feb 2025 Black Horse Limited Not upheldConsumer CreditDRN-5318115 The complaint Mr W complains about the quality of a used car he acquired through a hire purchase agreement with Black Horse Limited trading as Jaguar Financial Services (‘Jaguar FS’). Mr W says that there were faults with the car right from the start. And he has only been ab... (4 pages)View decision
