We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
-
Decision Reference DRN-5343881
20 Feb 2025 Brian Mellor Financial Services Limited UpheldPensions and AnnuitiesDRN-5343881 The complaint Mr C is unhappy with advice he says he received from Brian Mellor Financial Services Limited (BMFS). What happened Mr C had a long standing relationship with BMFS, he says they provided him with various pieces of advice over the years. Mr C had a personal pens... (11 pages)View decision -
Decision Reference DRN-5026302
20 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5026302 The complaint Mr A complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money he says was lost as the result of a scam. What happened In January 2023, Mr A was looking for a builder to do work in his kitchen. He posted an advert on a genuine website which conne... (3 pages)View decision -
Decision Reference DRN-5304226
19 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5304226 The complaint Mr E and Mrs Y are unhappy their claim for storm damage has been declined by U K Insurance Limited (“UKI”) under their home insurance policy. They felt they had unnecessary repairs carried out at their expense because of poor advice by UKI. What happened Mr E a... (5 pages)View decision -
Decision Reference DRN-5291376
19 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5291376 The complaint Miss A has complained that the internal processes used by Barclays Bank UK PLC (Barclays) when she requested that the name on her account be updated led to her being unfairly treated due to her gender identity status. What happened In August 2024, Miss A visit... (3 pages)View decision -
Decision Reference DRN-5343554
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5343554 The complaint Miss B complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss B has explained that in Marc... (3 pages)View decision -
Decision Reference DRN-5246270
19 Feb 2025 National House-Building Council Not upheldInsuranceDRN-5246270 The complaint Ms H and Mr H complain that National House-Building Council (“NHBC”) unfairly declined a claim for what they believe to be a defect in their property that has caused damage. What happened In November 2023, Ms H and Mr H made a claim under their ten-year new bui... (3 pages)View decision -
Decision Reference DRN-4909625
19 Feb 2025 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-4909625 The complaint Mr R complained about the advice he was given in relation to the transfer of benefits from a defined-benefit (DB) pension scheme to a self-invested personal pension (SIPP). Mr R says the information he received and the regulated advice he paid for was materiall... (10 pages)View decision -
Decision Reference DRN-4736678
19 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-4736678 The complaint Miss A complains about the way in which Nationwide Building Society handled the closure of her account, after it had decided to end the relationship. What happened In August 2023 Nationwide gave Miss A notice that it would close her account, after it became con... (2 pages)View decision -
Decision Reference DRN-5298856
19 Feb 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5298856 The complaint Mr G has complained about how Red Sands Insurance Company (Europe) Limited (‘Red Sands’) dealt with a claim under his home insurance policy. References to Red Sands include companies acting on its behalf. What happened Mr G contacted Red Sands to make a claim... (3 pages)View decision -
Decision Reference DRN-5340709
19 Feb 2025 London and Country Mortgages Ltd UpheldInsuranceDRN-5340709 The complaint Mr M has complained that London and Country Mortgages Ltd (“L&C”) mis-sold him a life and critical illness policy. What happened The background to this complaint is well known to both parties so I won’t repeat it again here in detail. In summary Mr M was so... (3 pages)View decision
