We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4795633
19 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4795633 The complaint Mr J complains about the way in which Clydesdale Bank Plc, operating under its Virgin Money credit card brand, handled his claim after a holiday company provided him with an unsatisfactory holiday package. What happened In July and August 2023 Mr J took a two-w... (3 pages)View decision -
Decision Reference DRN-5056759
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5056759 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr A says that he was contacted via a messaging app and offered the opportunity to work remotely for a company I’ll refer to as C in this ... (4 pages)View decision -
Decision Reference DRN-4937303
19 Nov 2024 IFX (UK) Ltd Not upheldBanking and PaymentsDRN-4937303 The complaint Miss L complains that IFX (UK) Ltd didn’t do enough to prevent the loss she suffered when she sent money to its customer’s account as the result of an alleged scam. Miss L has used a representative to bring her complaint, but for ease of reading, I’ll mostly j... (3 pages)View decision -
Decision Reference DRN-5083948
19 Nov 2024 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-5083948 The complaint Mrs B complains about how Ocaso SA, Compania de Seguros y Reaseguros (‘Ocaso’) responded to a claim she made on a commercial property insurance policy. Much of Mrs B’s dissatisfaction has arisen because of the actions of Ocaso’s appointed agents (contractors). ... (4 pages)View decision -
Decision Reference DRN-5157855
19 Nov 2024 esure Insurance Limited UpheldInsuranceDRN-5157855 The complaint Mr and Mrs J have complained that esure Insurance Limited recorded an incident as a fault claim. Mrs J made a claim as a named driver under Mr J’s car insurance policy. What happened In January 2024 Mrs J reported an incident involving another car to esure. She... (6 pages)View decision -
Decision Reference DRN-5089738
19 Nov 2024 Casualty & General Insurance Company (Europe) Ltd Not upheldInsuranceDRN-5089738 The complaint Miss G’s complaint is about a claim she made on her Casualty & General Insurance Company (Europe) Ltd (‘C&G’) pet insurance policy. Miss G feels that C&G have treated her unfairly. What happened In May 2023 Miss G took out a pet insurance policy wit... (3 pages)View decision -
Decision Reference DRN-5146923
19 Nov 2024 AXA Insurance UK Plc UpheldInsuranceDRN-5146923 The complaint Mr and Mrs I have complained about AXA Insurance UK Plc’s decision to refuse settlement of their claim under their home insurance policy. Any reference to AXA includes its agents. What happened Mrs I lost a ring that she’d been given around 1990. She made a cla... (2 pages)View decision -
Decision Reference DRN-5157691
19 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5157691 The complaint Mr K complains that Barclays Bank UK PLC blocked and closed his account without providing an explanation. Mr K also says Barclays took too long to return his closing balance back to him. Mr K wants compensation for the financial losses and inconvenience this c... (4 pages)View decision -
Decision Reference DRN-4856309
19 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4856309 The complaint Mr B complains that Mitsubishi HC Capital UK PLC did not accept a claim he made under section 75 of the Consumer Credit Act 1974 (“section 75”). I’ll refer to Mitsubishi HC Capital UK PLC under its trading name of Novuna. What happened In or around May 2023 Mr ... (3 pages)View decision -
Decision Reference DRN-5141791
19 Nov 2024 Equiniti Financial Services Limited Not upheldInvestmentsDRN-5141791 The complaint This complaint has been brought by Mr W, representing the estate of Mrs W. He complains about the way Equiniti Financial Services Limited (“Equiniti”) have dealt with the sale of shares held by the late Mrs W. What happened This complaint is about the sale of s... (3 pages)View decision
