We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
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Decision Reference DRN-4549755
22 Nov 2024 Tavistock Partners (UK) Limited Not upheldInvestmentsDRN-4549755 The complaint Mr J2 complains on behalf of the estate of Mr J1 (his father) about Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services, referred to as “Abacus”. In summary, Mr J1 says: Abacus didn’t advise Mr J1 correctly as to his Inheritance ... (4 pages)View decision -
Decision Reference DRN-5140419
22 Nov 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-5140419 The complaint Mr L complains that Santander Consumer (UK) Plc supplied him with a car that wasn’t of satisfactory quality under a conditional sale agreement. What happened In July 2023, Mr L acquired a used car financed by a conditional sale agreement from Santander. The agr... (3 pages)View decision -
Decision Reference DRN-5164263
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164263 The complaint Miss A is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 25 October 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to respond with any further evidence and argume... (6 pages)View decision -
Decision Reference DRN-4874126
22 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4874126 The complaint Miss S, via a representative, complains that National Westminster Bank Plc (“NatWest”) didn’t do enough to protect her when she fell victim to a scam. For ease, I’ll refer to Miss S throughout this decision. What happened The details of this complaint are well ... (3 pages)View decision -
Decision Reference DRN-5156747
22 Nov 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5156747 The complaint Mr and Mrs R complain about Accredited Insurance (Europe) Ltd’s handling of a claim they made under their home insurance policy. Accredited has been represented on the claim by its agents. For simplicity, at points, I’ve referred to the actions of Accredited’s ... (3 pages)View decision -
Decision Reference DRN-5165967
22 Nov 2024 Yorsipp Limited UpheldPensions and AnnuitiesDRN-5165967 The complaint Mr H complains about Yorsipp Limited (‘Yorsipp’). He says the Yorsipp Self-Invested Personal Pension (‘SIPP’) opened for him in 2013, and the investments in Investment C and Investment H that his SIPP monies were used to make, hadn’t been suitable for him. He s... (48 pages)View decision -
Decision Reference DRN-5166009
22 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5166009 The complaint Mr S is unhappy that J.P. Morgan Europe Limited, trading as Chase, didn’t apply a gambling transaction block to his account. What happened Mr S contacted Chase on 10 February 2024 and complained that Chase had allowed him to undertake a series of gambling tran... (3 pages)View decision -
Decision Reference DRN-4783211
22 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4783211 The complaint Miss B complained about Nationwide Building Society. A number of fraudulent transactions were attempted against her account. Some were stopped before being debited, but two went through. Nationwide refunded the fraudulent transactions, but Miss B remained unhap... (4 pages)View decision -
Decision Reference DRN-5081893
22 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5081893 Complaint Mr K is unhappy that Barclays Bank UK PLC didn’t refund him after he told it he’d fallen victim to a scam. Background Mr K invested his money with a company that I’ll refer to as L. It claimed to earn returns for its investors by using their money to buy up goods a... (3 pages)View decision -
Decision Reference DRN-5164521
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164521 The complaint Mr F complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result What happened Mr F was browsing online when he came across an advert fo... (5 pages)View decision
