We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
-
Decision Reference DRN-5866935
17 Nov 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5866935 The complaint Mr M is unhappy with the service provided by Motors Insurance Company Limited (MICL) when handling his claim on his tyre care policy. What happened In May 2025 Mr M contacted MICL as he had a puncture caused by a nail. MICL advised him of the claims process an... (3 pages)View decision -
Decision Reference DRN-5889243
17 Nov 2025 State Bank Of India (UK) Limited Not upheldBanking and PaymentsDRN-5889243 THE COMPLAINT Mr K and Mrs P hold/held an account with State Bank Of India (UK) Limited (“SBI”). Mr K complains that SBI will not reimburse him money he says he lost when he fell victim to a scam. Mr K and Mrs P are represented by Refundee in this matter. However, where a... (4 pages)View decision -
Decision Reference DRN-5818456
17 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5818456 The complaint Mr B complains that Santander UK Plc won’t reimburse him after he made payments towards an investment that he now considers to have been a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions ... (3 pages)View decision -
Decision Reference DRN-5779096
17 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5779096 The complaint Miss C complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she says she fell victim to a scam. What happened Miss C says that soon after moving into a new property other tradesmen told her that water was pooling on her roof,... (3 pages)View decision -
Decision Reference DRN-5956501
17 Nov 2025 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-5956501 The complaint Mr N is complaining that Brent Shrine Credit Union Limited trading as My Community Bank (MCB) lent to him irresponsibly by providing him with a personal loan. What happened In April 2023, Mr N applied for a loan with MCB. They approved his application and lent ... (4 pages)View decision -
Decision Reference DRN-5889250
17 Nov 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5889250 THE COMPLAINT Mr K and Mrs P hold/held an account with HSBC UK Bank Plc (“HSBC”). Mr K complains that HSBC will not reimburse him money he says he lost when he fell victim to a scam. Mr K and Mrs P are represented by Refundee in this matter. However, where appropriate, I ... (3 pages)View decision -
Decision Reference DRN-5816385
17 Nov 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5816385 The complaint Mr C complains that a car supplied to him under a hire purchase agreement with Mercedes- Benz Financial Services UK Limited (MBFS) is of unsatisfactory quality. What happened The circumstances of this case are well known to both parties, so I won’t repeat ever... (4 pages)View decision -
Decision Reference DRN-5802683
17 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5802683 The complaint Mr S is unhappy with Santander UK Plc. He received a phone message from Santander about a transaction. Mr S said he contacted Santander, but it took no action. Mr S is unhappy about the service he received, he said Santander were disrespectful and treated him b... (4 pages)View decision -
Decision Reference DRN-5951161
17 Nov 2025 Spring Financial Group Limited Not upheldMortgagesDRN-5951161 The complaint Mr B complains that Spring Financial Group Limited trading as MPowered Mortgages reported him to a fraud prevention database in connection with a mortgage application. What happened Mr B applied to MPowered for a mortgage, via a broker. He submitted various doc... (5 pages)View decision -
Decision Reference DRN-5765741
17 Nov 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5765741 The complaint Mr C complains that Lloyds Bank Plc have left markers against him with the National SIRA fraud prevention database. He’d like the markers removed. What happened Mr C used to hold accounts with Lloyds. But in October 2022 Lloyds wrote to say that they would be ... (2 pages)View decision