We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4696144
22 Nov 2024 Fidelius Ltd UpheldInvestmentsDRN-4696144 The complaint Mr S has complained about the service he received from Fidelius Ltd (‘Fidelius’). He says Fidelity has not acted in accordance with their Wealth Management Service Agreement. To put the matter right, Mr S would like a refund of fees for the period November 2022... (5 pages)View decision -
Decision Reference DRN-5090714
22 Nov 2024 PDL Finance Limited Not upheldConsumer CreditDRN-5090714 The complaint Mr M complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave him loans without carrying out sufficient affordability checks. What happened A summary of Mr M’s borrowing can be found below. loan number loan amount agreement date repayment date nu... (4 pages)View decision -
Decision Reference DRN-5141143
22 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5141143 The complaint H, a business partnership, complains that Barclays Bank UK PLC wrongly restricted its accounts and cancelled all regular payments. What happened H explains that it told Barclays several times that it intended to continue to operate after the death of one of the... (3 pages)View decision -
Decision Reference DRN-5121366
22 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5121366 The complaint Mr N complains that Lloyds Bank PLC (Lloyds) were unreasonable to ask him to repeat information and that they misinformed him about interest due on his account. What happened Mr N contacted Lloyds a few times in January 2024. He wanted to know what he needed to... (2 pages)View decision -
Decision Reference DRN-5109264
22 Nov 2024 HDI Global Specialty SE Not upheldInsuranceDRN-5109264 The complaint Mr M is unhappy HDI Global Specialty SE turned down a claim he made on his pet insurance policy. What happened Mr M took out pet insurance with HDI in January 2023 to cover his dog. In February 2024 he claimed on his policy for the cost of an X-ray. HDI turned ... (3 pages)View decision -
Decision Reference DRN-5160707
22 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5160707 The complaint Mr J is unhappy with the service provided by U K Insurance Limited trading as Churchill Car Insurance (UKI) after making claims on his car insurance policy. What happened Mr J took out a car insurance policy with UKI in August 2022 costing £667.75. In November... (3 pages)View decision -
Decision Reference DRN-4604486
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4604486 The complaint Mrs F complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Mrs F was rese... (12 pages)View decision -
Decision Reference DRN-5108975
22 Nov 2024 China Taiping Insurance (UK) Co Ltd Not upheldInsuranceDRN-5108975 The complaint Mr S complains on behalf of the estate of Ms S. He’s unhappy China Taiping Insurance (UK) Co Ltd turned down a claim on Ms S’s home employment insurance policy. All references to China Taiping include its agents and claims handlers. What happened In October 202... (2 pages)View decision -
Decision Reference DRN-5108761
22 Nov 2024 Allianz Insurance Plc UpheldInsuranceDRN-5108761 The complaint T, a limited company, complains about what Allianz Insurance Plc did after it claimed on its Contractors Plant insurance policy. The complaint is brought on its behalf by Mr D. What happened In January 2023 T made a claim on its insurance. It said in November 2... (2 pages)View decision -
Decision Reference DRN-5121470
22 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5121470 The complaint Mr D complains that Nationwide Building Society decreased the credit limit on his credit card. What happened Mr D has a credit card with Nationwide. He’s unhappy because over the years, Nationwide has reduced the credit limit from £8,100 to £2.900. Mr D says th... (2 pages)View decision
