All FAQs

You should find all the information you need on this website. To find out more about the legislation setting up the ombudsman service and our powers, please look at governance and funding, in the who we are section.

We publish a range of complaints data about the cases referred to the ombudsman service - showing the number we receive and the proportion we uphold. We also publish data on complaints received from individual businesses

Our annual complaints data and analysis, and annual report and accounts include facts and figures about our work and the complaints we receive.