All FAQs

Probably not. Our role is to deal with complaints about financial services and products - and this generally doesn't cover mobile phone providers.

But there are some circumstances where we might be able to help - like complaints about paying your mobile phone bill. And if you've had a problem with your mobile phone insurance, we've got more information about how we might be able to help.

For problems with your mobile provider and their services, ombudsman services: communications might be able to look into your complaint.

But if you're unsure, get in touch, and we'll be happy to talk through your issue and let you know if we can help.