All FAQs

If you're not happy with the way we've dealt with your case - or with the customer service we've provided - please let us know.

There's more detail on our website about how we handle complaints about our service - for example, if you think we've treated you unfairly, or failed to explain things properly.

Once you've let us know, we'll try to sort things out straight away - whether you're a business or a consumer.

After we've responded to your concerns, if you're still unhappy, you can contact the Independent Assessor.