All FAQs

We provide information in a range of different formats and languages - last year we communicated in over 40 languages other than English, including Polish, Chinese, French and Urdu. We also use interpreting services so that you can contact us in a language other than English, including British Sign Language.

We have copies of our consumer leaflet - explaining how we can help with financial problems - in a range of languages on our website.

And there's more information about how we can adapt to meet people's individual needs on our accessibility page - including translating our website into other languages.