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Join as an Apprentice
Start your career with us. We are committed to attracting, developing, building and sharing expertise throughout the organisation, at every level. So we support and invest in training and continuing professional development.
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Join us as an Investigator
Investigators are the level-headed, confident people who sort out a wide range of financial services problems for our customers. They are the first people our customers speak to when they contact us. They are responsible, accountable, thoughtful and balanced, knowing their work and decisions make a difference and have a big impact on many consumers’ lives.
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Join us as an Ombudsman Manager
Ombudsman Managers are vital to our service. They have a dual role, they make sure everyone in a customer-facing team has the skills and abilities to investigate and respond to the complaints we receive. And they make the legally binding decisions on some of our most challenging and sensitive cases.
Current opportunities
Go direct to our recruitment portal to view a list of current vacancies and apply for a role. Or find out more about our roles and what we offer in the sections below.
What we do
We resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Most of our staff – our investigators and our ombudsmen – investigate these complaints. They help to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance payout isn’t fair, or is worried about their mortgage.
Meanwhile, our support teams – from finance, legal and communications to HR, facilities and IT – help us make sure we’re working effectively and sustainably. And every year we recruit apprentices into roles across the organisation.
Sign up to our newsletter to see some of the things that we’ve been working on.
What we offer
We offer comprehensive training, career development and flexible benefits to suit your lifestyle:
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Everyone who joins us is well-supported from the outset.
Find out more about the training and development we offer.
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Benefits include:
- 25 days paid holiday, with the option to buy extra or sell days
- private medical Insurance and virtual GP
- on-site gym in our London office
- non-contributory pension
- life assurance
- critical Illness Cover
- income protection
- employee assistance programme
- menopause and men's health support
- care concierge
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Choose from a range of benefits:
- private medical cover and virtual GP for partners and/or children
- partner life assurance and critical illness cover
- access to nationwide gym membership and retail discounts
- well-being resources included on-site therapists
- dental cover
- travel insurance
- technology scheme
- health assessments
- cycle to work
- will writing and lasting power of attorney
- payroll charity giving
- rental deposit loan
- season ticket loan
- dining and lifestyle memberships
Life at the Financial Ombudsman
We treat people fairly and equally in everything we do – and that goes for the people who work for us too.
We want you to develop your career with us, so we work hard to help you to balance life inside and outside work. Find out more about our culture, including diversity, inclusion and wellbeing at the service, and our approach to social responsibility and sustainability.
