All FAQs

People contact us with a range of complaints about equity release – whether theyre saying they didnt understand how it worked, or theyre having problems with an early repayment charge.

When we look into complaints about equity release, we consider things like how the arrangement was explained – including whether any important features, like an early repayment charge, were highlighted.

If we decide somethings gone wrong, well consider whether someones lost out as a result – and what the business needs to do to put things right. This could include telling a business not to apply an early repayment charge.

There's more information about our approach to equity release problems on our website. 

And if youve got any other questions, get in touch.