All FAQs

People contact us with a range of complaints about extended warranties - whether they feel they shouldn't have been sold a warranty, or they're unhappy with how an item has been replaced.

When we look into complaints about extended warranties we consider things like how the warranty was explained, and whether the terms and conditions have been applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding the cost of a warranty, or paying all or part of a claim.

There's more information about our approach to extended warranties on this website - and you can find case studies in our regular newsletter Ombudsman News.

And if you've got any other questions, get in touch.