All FAQs

We can look into complaints about a very wide range of financial matters including:

  • banking
  • insurance
  • mortgages
  • credit cards and store cards
  • loans and credit
  • pensions
  • savings and investments
  • hire purchase and pawnbroking
  • financial advice stocks, shares, unit trusts and bonds.

However, the rules and restrictions we have to follow mean there are some types of dispute we can't help with.

If you're not sure if a particular complaint is one we can help with, just ask. Our technical desk is available free-of-charge to front-line advice workers and can provide information on a wide range of issues.