All FAQs

People contact us with a range of complaints about buildings insurance claims - whether they're having trouble claiming for repairs after storm damage, or they're unhappy with their insurer's customer service.

When we look into complaints about buildings insurance claims, we consider things like whether the terms and conditions have been applied fairly - and the level of service someone's received.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the insurer needs to do to put things right. This could mean paying all or part of a claim, or paying other compensation.

There's more information about our approach to buildings insurance claims on our website - including problems with subsidence, storm damage, flooding and pitch-fibre pipes. You can also find case studies in our regular newsletter ombudsman news.

And if you've got any other questions, get in touch.