All FAQs

People contact us with a range of complaints about legal expenses insurance - whether an insurer isn't willing to pay out, or someone's unhappy with the solicitors being used.

When we look into complaints about legal expenses insurance, we consider things like how the insurer decided not to take a case to court - and whether the terms and conditions of the insurance have been applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the insurer needs to do to put things right. This could mean paying all or part of someone's legal costs.

There's more information about our approach to legal expenses insurance on our website.

And if you've got any questions, get in touch.