All FAQs

People contact us with a range of complaints about marine insurance - whether there was a problem with the sale of the insurance, or someone's unhappy that a claim has been turned down.

When we look into complaints about marine insurance, we consider things like how the policy was sold - and whether terms and conditions were applied fairly.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the insurer needs to do to put things right. This could mean paying all or part of a claim.

There's more information about our approach to marine insurance on our website.

And if you've got any questions, get in touch.