All FAQs

People contact us with a range of complaints about motor finance - whether they're having problems with a car they've bought, or they're having trouble making repayments under their finance agreement.

When we look at complaints about motor finance, we consider things like the evidence we have about the condition of the vehicle - or what the business has done in response to any repayment problems they've been told about.

If something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding payments or charges, or allowing someone to 'reject' a vehicle.

There's more information about our approach to motor finance on our website - and you can read specific case studies in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.